Corporate Trainer CX Employee Ongoing
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hello!
At Factorial were looking for a Corporate Trainer CX to support the continuous development of our Customer Experience teams ensuring they deliver outstanding value to our customers.
Before digging into much detail
At Factorial we bet on potential and growth. We evaluate all seniority levels Junior Mid & Senior because we truly believe diversity learning and collaboration are key to making an impact and rocking the world.
If youre looking for a role where you can own your impact help others grow and continuously improve customer experience through training and enablement even if you dont meet every single point of the job description we encourage you to apply anyway.
Your Mission Should You Choose to Accept
- Develop and implement onboarding programs for new hires in the CX department.
- Guide new agents through the learning process about the HR software and company policies.
- Facilitate training sessions on software functionality internal processes and best practices in customer service.
- Create training materials and resources for new employees including manuals tutorials and videos.
- Monitor the progress of new agents and provide personalized support throughout the onboarding process.
- Collaborate with other departments such as People IT team and Customer experience managers to ensure a smooth transition for new employees.
- Evaluate the effectiveness of onboarding and make adjustments based on feedback from new employees.
- Ensure that all new agents acquire the skills needed to offer effective support aligned with the companys vision.
Your Profile
- 1 to 3 years minimum experience training international teams either in-house or in a BPO or contact centre
- Proficient in English and Fluent in Spanish
- Experience in training and/or onboarding preferably in the customer service or software field
- Ability to create positive and engaging learning experiences for new employees.
- Excellent communication and presentation skills.
- Organizational skills and the ability to manage multiple new employee groups simultaneously.
- Knowledge of Learning Management Systems (LMS) and online collaboration tools.
- Passion for helping others succeed in their roles.
- Good interpersonal skills.
- Experience in public speaking is a plus.
- Ability to coordinate groups up to 15
Perks of being part of our team
- High growth multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass
- Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts Nora & Apeteat lunch
- Flexible schedules pet Friendly and no dress code!
Is this you! Come rock the world with us!
About us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over 900 people in Barcelona Brazil and Mexico offices.
Our Values
- We own it: We take responsibility for every project. We make decisions not excuses.
- We learn and teach: Were dedicated to learning something new every day and above all share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us Here are some content!
Our LinkedIn company page
Discover Factorial HR software
Our unforgettable company event
#LI-AB1
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
