IT Systems & Operations Manager (fm)

About SIRAKS AG

SIRAKS AG is a Swiss company specialising in ready-made food and beverage delivery services virtual restaurant concepts and franchising working in collaboration with individuals legal entities and ghost kitchens. The company also provides IT marketing training and certification services.

SIRAKS AG operates in Switzerland and abroad and may establish subsidiaries participate in other companies manage real estate and carry out financing and related business activities connected to its corporate purpose.

Position Overview

The IT & Operations Manager is responsible for overseeing the companys IT infrastructure cloud-based systems and operational processes while supporting the development and management of data-driven and AI-assisted systems used in food delivery and operational optimisation.

The role requires a hands-on on-site presence and close coordination with management kitchen teams delivery partners and external technology providers.

Tasks

Key Responsibilities

IT Cloud & Systems Management

• Manage and maintain IT infrastructure and cloud-based operational systems
• Ensure stability security and performance of digital platforms and internal tools
• Coordinate system integrations with food delivery platforms and dispatching systems
• Support system scalability and operational reliability

AI & Data-Driven Systems

• Support the development deployment and management of AI-assisted systems used in operations
• Work with data related to order flow dispatching routing delivery times and demand patterns
• Support optimisation of delivery routing order assignment and dispatch logic
• Collaborate with internal or external specialists on machine learningbased forecasting and optimisation tools
• Ensure AI systems are operationally usable monitored and continuously improved

Operations Management (Technical & Kitchen)

• Oversee and support technical and kitchen-related operational workflows
• Ensure alignment between digital systems and real-world kitchen execution
• Identify inefficiencies and implement practical improvements
• Support onboarding and training related to systems and operational tools

Digital Marketing & Platform Support

• Support technical aspects of digital marketing campaigns on delivery platforms
• Coordinate promotions menus and pricing logic with operational capacity
• Ensure consistency between marketing actions and system readiness

Documentation & Communication

• Maintain technical and operational documentation
• Translate technical and AI-related concepts into clear operational guidelines
• Support training and knowledge transfer across teams

Requirements

Candidate Profile

Educational Requirements

Completed vocational training diploma or bachelors degree in one of the following or a comparable field:

• Information Technology / Computer Science
• Engineering
• Business Information Systems
• Data Science / Artificial Intelligence
• Business Administration with strong technical focus
• Practical experience with digital systems and data-driven tools may be considered equivalent.

Professional Experience

• Experience in IT management cloud systems or digital operations
• Experience in operations management preferably in food delivery hospitality or logistics environments
• Understanding of AI and machine learning concepts applied to real-world systems
• Familiarity with dispatching systems routing logic demand forecasting or optimisation workflows is a strong advantage
• Experience with digital marketing platforms or delivery marketplaces is beneficial

Skills & Competencies

• Strong analytical and systems-thinking mindset
• Ability to bridge AI technology and daily operations
• Practical solution-oriented working style
• Strong communication and coordination skills
• High sense of ownership and responsibility

Languages

• English: Fluent
• German: Intermediate or higher

Benefits

What We Offer

• A key on-site role in a growing Swiss technology-driven company
• Direct involvement in IT AI-assisted systems and operational strategy
• Opportunity to shape data-driven delivery and dispatching processes
• Close collaboration with management and operational teams
• Competitive salary in line with Swiss market standards