Account Manager (Zurich)

TheAccount Manageris equal parts relationship management sales and client satisfaction. You will be responsible for owning a portfolio of accounts executing renewals contracts and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities. You will work with the Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success but also maximize the total revenue.

Your ability to clearly articulate our value proposition sustain and renew subscriptions resolve customer issues/problems and effectively manage your time will be well rewarded.

*Missions*

• Own the renewals process and collaborate with internal resources (Customer Success Account Executives Sales Ops) to develop comprehensive win strategies for renewals

• Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust

• Identify customer requirements uncover roadblocks and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure

• Develop innovative ways to retain escalated clients and provide them with viable renewal options including but not limited to negotiating pricing and/or contract duration

• Identify cross-sell/up-sell opportunities and make them happen

• Responsible for creation of renewal order forms and proposals

• Leverage Salesforce Planhat & Clari to maintain an accurate pipeline and forecast
  

*Skills*

• Experience in sales account management or account expansion

• Native Germanand fluent in English

• A minimum of 3 years of relevant SaaS work experience

• Strong business acumen and ability to analyze data to address customer situations

• Excellent communication/presentation skills and ability to build relationships

• Organizational and time-management skills

• Self-starter eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment

• Knowledge of market research and negotiating principles
  

*Bonus Points*

• Experience in a high growth company

• Bachelor degree in Economics Marketing or similar

Why Youll Love Working at LumApps

Were proud to offer a work environment where people feel supported valued and empowered. Heres a peek at what we offer:

Hybrid work model 2 to 3 days at the office

25 days of annual leave

Pension scheme plan with 3 options to choose from

Afterworks team celebrations & seasonal parties

Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds identities and experiences.