Site Support Specialist – VIP Support (Windows & Mac)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position : Site Support Specialist VIP Support (Windows & Mac)

Location : San Jose CA (Onsite)

Job Description

Key Responsibilities

Provide on-site technical support for desktops laptops Printers Mobile devices and peripherals.
Troubleshoot and resolve hardware and software issues for Windows and macOS systems.
Install configure and maintain operating systems and applications.
Manage user accounts permissions and access in Active Directory and other systems.
Support network connectivity issues (LAN/Wi-Fi).
Coordinate with remote teams for escalations and advanced troubleshooting.
Maintain inventory of IT assets and ensure compliance with company policies.
Document incidents and resolutions in ticketing systems.
Support IT projects such as system upgrades migrations and rollouts.

Required Skills

Strong knowledge of Windows OS (Windows 10/11) and macOS.
Experience with Microsoft Office Suite and common business applications.
Familiarity with Active Directory Group Policy and basic networking (TCP/IP DNS DHCP).
Ability to diagnose and resolve hardware issues (desktops laptops printers).
Knowledge of remote support tools and ticketing systems.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks.

Position : Site Support Specialist VIP Support (Windows & Mac) Location : San Jose CA (Onsite) Job Description Key Responsibilities Provide on-site technical support for desktops laptops Printers Mobile devices and peripherals. Troubleshoot and resolve hardware and software issues for Wi...