Technical Content Designer

Shelton, CT - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions - systems software consumables and on-site and online services - with one overarching purpose: to help make the world healthier cleaner and more sustainable.

Job Title: Technical Content Designer

Duration: 6 Months

Location: Shelton CT 06484

Job Type: Temporary Assignment

Work Type: Hybrid 3 days on site

Job Description:

Summary:

The client is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences.
Youll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.
Your focus will be on developing intuitive web-based help content that empowers users to effectively utilize our laboratory instrument systems.
If youre ready to shape the future of content excellence in a dynamic scientific and engineering environment we encourage you to apply.

Responsibilities:

Design and develop intuitive technical content for web-based customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems applying strong UI/UX design principles.
Apply processes for modular single-sourced content creation leveraging MadCap Flare authoring environment.
Design content based on user learning principles ensuring information is easily accessible intuitive and highly effective for the target audience.
Create new high-quality technical content which targets multiple user personas ensuring clarity accuracy and completeness.
Ensure the help product adheres to established brand guidelines style guides and internal standards.
Leverage user feedback for continuous improvement leading analytical and iterative content development cycles.
Collaborate with global cross-functional teams ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications

Bachelors degree required in Technical Communication or a science/engineering related discipline.
Demonstrated proficiency in HTML and XML authoring with a strong understanding of modular content and single-sourcing methodologies.
Mid to expert level experience using MadCap Flare and the associated suite of products.
Ability to integrate and optimize the use of AI within technical communication workflows.
Strong UI/UX design principles with an emphasis on creating intuitive engaging and accessible user experiences.
Familiarity with embedding multimedia into web-based help content.
Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
Demonstrated ability to work cross-functionally and collaboratively in a global fast-paced environment.
Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
Highly detail oriented with excellent problem solving and communication skills.
Native level fluency in written and spoken English.

Must Haves

7-10 years experience in a relevant area
Flexible on HTML open to someone with modern tech writing tools should be ok (not software development)
MADcap Flare (Strong proficiency in Madcap Flare)
Intermediate Jira skills (used daily to access assignments)
Strong communication skills orally verbally and written (ENGLISH)

Nice to haves

Experience creating documentation specifically for an AI chat bot
Strong Requirements gathering

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio o...