Implementation Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Are you an energetic and customer-focused Project or Program Manager Are you action-oriented and proactive by nature Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences If so we want to speak to you!
Black Duck a repeated leader in the Gartner MagicQuadrantfor Application Security is seeking an experiencedProject / Engagement Manager to help our Implementation and Services Team drive customer onboarding and adoption.Werelooking for someone to help take our business to the next level ofexcellencein delivery and customer delight!
About the team:
The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. Weaccomplishthis through the delivery of exemplary product implementations and adoption-focused services that are tailored to their specific needs. Our services are designed to help customers of all sizes and types from Startups to global organizations build secure high-quality software faster and maximize the value of their Black Duck tools.
A Day in Your Life
In this roleyoullberesponsible forthe planning and successful implementation ofBlack Ducksolutionsto help theworlds leading technology companiesmeet their software securitygoals.
- Project Management:Youllserve as project lead andown all functional aspects of the engagement. This includesrequirements gathering and translating the scope of work into a project plan containing milestones deliverables dependencies critical path and RACI.
- Delivery:Youllcoordinate people (vertical horizontally) and processes to ensure projects aredeliveredon-time on-track and within budget to consistently produce high qualityoutcomes.
- Communication:Youllestablishand maintain relationships at all levels of the customer organization including project team members executivesponsorsandkey stakeholders.
- Status Reporting:Youlldevelop status reports and communicateclearaccurate andtimelyupdatesregardingproject health and progress
- Risk Management:Youlldiagnoseimplementationchallenges/risks develop contingency plans and implement changes to drive risk mitigation.
- Cross-Functional Collaboration:Youlllead cross-functional teams (collocated and remote) to ensure stakeholders (Sales TAMs CSMs Tech Support SEsetc.) arealigned andinformed.
- Accountability:Youllset clear expectations withinternaland external teammembers andhold themaccountable for deadlines and project deliverables.
- Process Improvement:Youlldocument lessons learned and recommend process andmethodologyimprovements to improve execution on future projects.
AboutYou
Youllhave:
- At least5yearsofexperience in a client-facing professional services consulting or project management role.
- Proven ability to lead 5-10 personimplementation teams to deliver multi-workstream projects.
- Proactive thorough and transparent in communication - people rarely need to follow up with you.
- Process drivenand havea strong desireto create implement and iterate on processes that lead to a standardized and positivecustomer experience.
- Exceptional EQ criticalthinkingandproblem-solvingskills
- Experience working in a global environment and supporting customers in different time-zones.
- Experience with mixed onshore/offshore delivery models.
- Proven ability to lead projects for both SaaS and On-prem solutions.
- Willingness to work flexible hours to support North America and EMEA customer engagements.
You May Have:
- A track recordofmanagingonboarding / adoption focusedprofessional services and customer success engagements for complex products.
- Familiarity with the DevOps and Application Security space
- PMP PRINCE2 Foundation/PRINCE2 Practitioner or other project management certification.
- Experience with PSA and Project Management tools preferably with one or more of the following: SalesforceTeamWorkCertinia Confluence Jira
Your Education:
- Abachelorsormastersdegree
Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Build high-quality, secure software with application security testing tools and services from Black Duck. We are a Gartner Magic Quadrant Leader in AppSec.
