Ecommerce Operations Manager Calvin Klein

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At Calvin Klein we believe in fostering an inclusive and collaborative culture by celebrating different perspectives backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world and endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube Instagram TikTok)

Calvin Klein is seeking a strategic and detail-oriented Manager E-Commerce Operations to join our North America eCommerce team. This role is essential to driving operational excellence and supporting the continued growth of our digital business. You will oversee daily operations manage promotional execution and ensure strong coordination across customer service fulfillment partners and internal teams.

Were looking for a hands-on solutions-driven leader who thrives in a fast-paced environment and is passionate about optimizing the customer this role youll drive process improvements support innovation initiatives and help scale our eCommerce operations to meet evolving business goals.

Responsibilities:

• Lead cross-functional collaboration with teams including Merchandising Marketing Planning PR/Social and IT to improve workflows processes and accountability

• Identify and implement efficiencies across eCommerce content customer journey and backend operations to support scalability and performance

• Own the planning execution and performance reporting of promotional campaigns in partnership with the Site Coordinator

• Manage day-to-day eCommerce operations including scoping projects setting priorities and ensuring timely on-budget delivery

• Oversee project tracking QA and progress communication with internal teams and external vendors

• Ensure ADA compliance and high-quality user experience by managing requirements timelines and cross-functional quality control

• Manage and report on key third-party tools and services including returns reviews gift cards and international checkout

• Leverage analytics tools to build reports uncover insights and drive data-informed decisions that improve site performance and conversion

• Collaborate with Merchandising and Creative teams to align on site content product presentation and promotional strategy

• Manage e-commerce budget to achieve sales and profit plans as defined by Senior Leadership

• Responsible for making decisions to modify e-commerce operations deliverables and milestones to support business strategy. Decides when priorities need to be shifted based on business objectives and team workload. Assesses and makes recommendations to Senior Leadership on new vendor selections

Qualifications:

• Bachelors degree
• 5 years E-commerce experience
• Exceptional written and verbal communication skill as well as interpersonal skill

• Ability to take complex issues or technologies and frame them simply for internal and external audiences

• Strong sense of urgency with ability to find solutions quickly and independently

• Exceptional organizational skills and an extraordinary attention to detail

• Ability to project manage/prioritize multiple projects simultaneously

• Strong strategic and analytical skills

• Proficient in Microsoft Office web analytical tools (Adobe Analytics Google Analytics) and managing ecommerce promotional platforms (i.e. Salesforce Commerce Cloud)

• User experience

• Must be able to handle multiple projects with adherence to deadlines. Must be highly organized. Must be able to work independently as well as on group projects. Must be self-motivated and confident with some decision making. Must have the ability to manage up down and across with positive results

• Ability to work successfully in a fast-paced premium fashion environment. Desire to innovate quickly as part of a nimble entrepreneurial team within an iconic established American brand

This position is not eligible for sponsorship.

Your Wellbeing is Our Priority

At PVH we offer competitive cost-effective and comprehensive benefit packages. We strive to provide options when it comes to your health finances and work-life balance. This includes:

• Pay & Insurance: Competitive pay bonus programs best in class medical insurance vision insurance dental insurance life insurance disability insurance and more.

• 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace: Generous company-paid holidays paid time off hybrid working arrangements volunteer opportunities seasonal hours and flexible work schedules.

• Wellbeing Support: A variety of wellbeing tools and programs such as Headspace membership reimbursement for fitness memberships and/or digital meditation subscriptions and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.

• Services: Access to services for childcare elder care adoption preparation pet care plus reimbursement for backup care when your regular plans fall through.

• Education Assistance: Receive support for continued education including tuition reimbursement.

• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note eligibility depends on employment status location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.

To achieve these goals across the United States and its territories PVH prohibits any PVH employee agent or representative from requesting or otherwise considering any job applicants current or prior wages salary or other compensation information in connection with the hiring process. Accordingly applicants are asked not to disclose this salary history information to PVH.