Claims Operations & Transformation Graduate

2026 Claims Operations & Transformation-Graduate Programme

Location: Leicester

Welcome to Hastings Direct From our Group HR Director Pam Angel

Werea digital insurance provider with ambitious plans to become the best and biggest in the UK market.Wevemade huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture.Wereproud of the journeywereon as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over4million customers but we know theres even bigger opportunity out there. The factyourenow reading this job advert meanswevetempted you to find out more about #lifeatHD we really hope you like what you see andyoulljoin us to share in the success of the exciting chapter that lies ahead

Programmeoverview:

This two-yearprogrammeis designed to attract our future Hastings leaders. On theprogramme you will gain diverse experience across our Claims and Counter Fraud departments. There will also be opportunities to work with our commercial and operational teams playing a key role in our change and transformation initiatives designed to help us become a market-leading digital insurer with best-in-class claims management.

Over the course of theprogrammeyoullrotate throughseveraldifferent placements gaining practical experience in refining processes and driving change that benefits customers and the business.Youllalso be exposed to work within a complex supplier eachplacementyou will gain a broad and comprehensive understanding of how your role contributes to the wider business and its strategy.

Possible rotationsinclude:

• Commercial & Strategy

• Transformation

• Process Improvement & Governance

• Technical Audit & Coaching

• Claims Analytics

• Claims & Fraud Operations

Theyllbe a mandatory rotation in Customer Operations allowing you to gain valuable insight into how we support our customers when they need to claim against their policy. The experienceyoullgain is essential for understanding the challenges customers face and the ways we can make a real difference during distressing anddifficult timesfor customers.

In Customer Operations you will developa strong foundationin empathy problem-solving and communication which are vital skills for any future leader. This experience will provide you with a comprehensive perspective on the customer journey ensuring you appreciate the impact of every decision on our customers from the very beginning of your career.

Your leaders will work with you to understand which of these teams would best complement your development and career goals. You will always have an active voice in shaping your own progression and career path.

Throughout your placementsyoullbe supported by your team andprogrammeleaders who will offer you leadership development and business acumen coaching.Youllalsoparticipatein formal training designed to increase your understanding of the companyindustryand regulatory requirements.

Requirements:

• A degree in any discipline pendingin 2026 orachieved within the last 2 years

• Hungry for knowledge curious and innovative

• An independent thinker; confident to constructively challenge and influence the status quo

• Works well with others as a team player

• Excellent communicator with strong organisational ability

• Considers commercial impact in all decision making and outcomes

• Experience in a customer-service role is desirable but not essential

Unfortunately we cannot offer visa sponsorship for our graduateprogrammes meaning you will need to be able to prove you have right to work in the UKfor the full 2-year duration of the programme to beeligible.

As an organisation we embrace the use of AI as a powerful tool to support our datadriven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter ispermitted. However during the assessment process it is a requirement that all work be completed independently without AIassistance. This ensures that we can fairly evaluate each applicants own traits knowledge skills and abilities.Itsall about getting to know you.

Whatwelldo:

• 15thDec 2026 - Applications open: we will send you a link to completepsychometric testing via Harver
• 4thFeb2026 - Applications close
• 9th 22ndFeb 2026 -If successfulyoullthen need to complete a role suitability practical test or video a new web link for this.
• 5thMar 2026 - If successful we will invite you to anin-personAssessment Centrein Leicester
• 18thMar 2026 - In-PersonAssessment Centre in Leicester