Lead Network and Systems Administrator

POSITION SUMMARY:

Boulder Housing Partners is looking for a skilled and experiencedLeadNetwork & SystemsAdministratorto join our dynamic IT team. This strategic role is crucial formaintainingand enhancing our organizations entire hardware and software infrastructure ensuringmaximumnetwork security reliability and technological agility to support BHPs mission of providing affordable housing. This position plays a direct role in resident quality of life by ensuring critical community technologies such as Wi-Fi and access control systems in our multifamily housing properties are consistently operational.

The ideal candidate is proficient at designing deploying troubleshooting and managing large-scale Wi-Fi security cameras and door access networks as well as ensuring the smooth operation of our systems through effective management and maintenance practices. This full-time onsite position values collaboration and hands-on problem-solving.

HIRING RANGE AND BENEFITS:

Hiring Range:$90000-$98000/yearDOQ

Applications will be acceptedthroughJanuary 82026.

WHAT ITS LIKE TO WORK WITH US:

We know our employees are our mostimportant resource in addition to rewarding and meaningful work we enjoy:

• Medical dentalvisionhealth plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Selected Summer Fridays off (if applicable)

• Long term disability

• 13 paid holidays per year plus vacation and sick leave.
• Excellent work-life programs such as flexible schedules training opportunities and more.

ESSENTIAL JOB FUNCTIONS:

Team Leadership and Service Management:

• Oversee and manage the efficiency of IT service delivery ensuringtimelyand effective resolution of technical issues.

• Provide mentorship and high-level technical guidance to the Level 1 & 2 help desk team serving as the primary technical escalation point.

• Drive continuous improvement in IT processes and service quality.

Infrastructure and Network Management:

• Oversee the installation maintenance and troubleshooting of hardware (routers switches Wi-Fi controllers).

• Design and deploy network systems including large-scale Wi-Fi and security camera networks inmultifamily properties.

• Manage multi-family door accesssystemsdesign deployment and ongoingmanagement.

• Monitor network usageanticipateproblems and ensure system availability and reliability through performance monitoring and capacity planning.

Security and Compliance:

• Maintain network and system security through regular monitoring incident response and implementation of best practices.

• Manage firewalls VPNs and implement disaster recovery plans.

• Perform regular checks toidentifypotential intrusions.

System Administration:

• Provide comprehensive support for Microsoft 365 applications and Windows Server environments (including cloud migrations and identity management).

• Functions asthe MicrosoftExchange and Microsoft 365 security administrator.

Maintenance and Updates:

• Conduct routine maintenance tasks including backups software updates and patches.

Vendor and Project Management:

• Collaborate with vendors and third-party service providers to ensure seamless service delivery and management ofcontracts.

• Own the full project lifecycle for IT initiatives managing scope schedule budget and risk for deployments upgrades and migrations.

Professional Development:

• Stay informed about emerging technologies and industry trends.

KEY RESPONSIBILITIES:

1. Windows Server Management:Deployments upgrades and migrations of Windows server environments.
2. Cloud Migration & Management:Migrate onsite servers to cloud Cloud Management.
3. Firewall Management:Manage andmaintainCisco ASAand FirepowerFirewalls.
4. Network Design and Support:Designand support LAN WAN and VPN in Cisco and Ubiquiti/Unifi network environments.
5. Ubiquiti Networks:Manage large Ubiquiti Wi-Fi Networks and Ubiquiti Protect (Security Camera systems) inmultifamily residential settings.
6. Wireless Network Management:Set up andmaintainpoint-to-point and multi-point wireless networks.
7. Microsoft Office 365 & Communication:Utilizethe MicrosoftOffice 365 Suite with TeamsPhone integration.
8. Door Access Systems:Design manage andmaintainlarge Door Access systems (software and hardware).
9. IT Ticketing Helpdesk & Business App Management:Manage IT ticketing systems service desk platforms (e.g. Zoho) business workflow applications (e.g. Cognito Forms) and IT projects ensuringtimelyresolution and delivery.
10. Backup Strategies:UtilizeVeeam Backup software and strategies.
11. Identity Management:Manage Active Directory and Azure identity services.
12. Device Management:Managevarious devices (desktops laptops and mobile devices).
13. Network Troubleshooting:Identifyand resolve network issues.
14. Performs related duties as required by management to meet the needs of BHP.
15. Regular predictable attendance is an essential function of this position.
16. Maintainsa high levelof professionalism and integrity; listens to questions and concerns evaluates issues andpossible solutions works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
17. Takes proper safety precautionsanticipatesunsafe circumstances and acts accordingly to prevent accidents. Responsible for the safety of self others materials and required safety equipment andfollowsall safety regulations policies and procedures. Reports all accidents and damage to BHP property.
18. Actively supports and upholds BHPsstatedmission and use ofresources;responsible for knowing andcomplying withall BHP policies. Participates in professional training anddevelopment;and adheres to attendance and workplace attire policies.

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers are sensitive to diversityissuesprovide effective and efficient service to the public and co-workers and act witha high levelof integrity and take responsibility for their words and actions.

REQUIRED QUALIFICATIONS:

• A bachelors degree in computer science information technology systems engineering or a related fieldORequivalent experience with aminimum of 5 yearsin network design security and administration.

• Excellent verbal and written communication skills with the ability to explain complex technical issues to non-technical stakeholders.

• Exceptional customer service skills with a strong focus on user support and satisfaction.

• Proven ability to manage IT projects end-to-end including planning resource allocation and budget control.

• Proficiencyin managing and troubleshooting Windows Server environments VoIP systems and enterprise Wi-Fi networks.

• Familiarity with Cisco and Ubiquiti/Unifi networking equipmentfirewallconfiguration Azure cloud services and Microsoft 365.

• Strong understanding of network and information security practices including VPNs firewalls and incident response.

• Strong problem-solving skills and capacity to work under pressure and meet deadlines.

DESIRED QUALIFICATIONS:

• Prior supervisory or formal management experience is strongly preferred.

• Experience overseeing budgets for IT projects and managing procurement processes.

• Knowledge of Yardi Voyager property management software.

COMPETENCIES:

Self-Knowledge Is personally committed to and actively works to continuously improve him/herself understands that different situations and levels may call for different skills and approaches works to deploy strengths works on compensating for weakness and limits.

Dealing with Ambiguity Can effectively cope with change can shift gears comfortably can decide and act without having the total pictureisntupset when things are up in the airdoesnthave to finish things before moving on can comfortably handle risk and uncertainty.

Peer Relationships Can quickly find common ground and solve problems for the good of all can solve problems with peers with a minimum of noise is seen as a team player and is cooperative easily gains trust and support of peers encourages collaboration can be candid with peers.

Interpersonal Skills:Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.

Constructive Candor & Conflict Resolution:Able to engage in constructive disagreement resolve conflicts productively and proactively communicate status risks and challenges (including struggles) with transparency.

Communication Skills:Able to convey verbally and in writing complex information in a professional clear and concise fashion using correct grammar and to navigate conflict and have difficult conversations with staff peers and and practices the principles of active and effective to constantly improve communication levelof attention to detail and accuracy.

Self-Knowledge and Development Actively works to improve skillsleveragesstrengths andaddresseslimitations through continuous learning and feedback.

Customer Service:Provides exemplary customer service to applicants residents community partners and co-workers.

Organizing Can marshal resources (people funding material support) to get things done canorchestrate multiple activities at once toaccomplisha goalusesresources efficiently and effectivelyarrangesinformation and files in a useful manner.

Time Management- Strong organizational and prioritization predictable levelof attention to detail and accuracy. Self-motivated proactive and resourceful.

Drive for Results:Can be counted on to exceed goals successfully is constantly and consistently one of the top performers very bottom-line oriented steadfastly pushes self and others for results.

CHAIN OF SUPERVISION:

(1) TITLE OF IMMEDIATE SUPERVISOR:Director of Information Technology

(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:Lead Technical Support Analyst and Technical Support Analyst I

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Frequentlyusesstandard office equipment including personal computers scanners calculators printers shreddermachine electronic datestamp telephones fax and copy machines.

WORKING CONDITIONS:

Physical Demands:
This position works in an office setting and is primarily sedentary requiring the individual to sit for 8 or more hours per day. Work involves frequent use of hands and eyes for computer operation data entry and office equipment; vision to read record and interpret information; and verbal and auditory abilities to communicate with employees vendors and residents. The role may occasionally involve lifting and carrying materials up to 30 pounds walking short distances or standing for brief periods. Mental and cognitive demands include attention to detail accuracy problem-solving meeting deadlines and handling multiple priorities.

Work Environment:
Work is performed at a desk in a clean comfortable andgenerally quietoffice environment with frequent computer use and regular interaction with staff and community partners. Occasional interruptions and deadlines are part of the work.

The physical demands and work environment characteristics described here are representative of those an employee mayencounterwhile performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race (including traits historically associated with race such as hair texture and length protective hairstyles) sex sexual orientation gender identity gender expression color religion creed national origin ancestry disability military status genetic information marital status or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Required Experience:

Unclear Seniority