Intake Officer

Corryong - Australia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

INTAKE OFFICER

Position Objective:

The Intake Officer works with clients care coordinators and service providers to streamline service provision to achieve the best outcome. The Intake Officer shall utilize their extensive knowledge about Corryong Health to assist clients in identifying the appropriate community-based services to meet their needs and achieve their goals.

Primary Responsibilities:

Interact effectively with all care providers and gain a thorough knowledge and a clear understanding of program eligibility for internal and relevant external services
Identify clients with chronic and/or complex needs at point of entry regardless of their original referral point
Standardise screening tools and implement well-developed systems and processes to support the flow of intake and referral management
Timely completion of the intake process to ensure continuum of care through the appropriate pathway
Facilitate access for people to Corryong Health services that will support their capacity to pursue their client goals
Undertake appropriate initial needs identification with early consent/ agreement between clients and intake worker/s and ensure clients are aware of their rights and responsibilities
Work collaboratively with the broader community based multi-disciplinary team
Strong time management skills with the ability to ensure data is regularly updated and client appointments are efficiently scheduled including home visits in-office consultations and triage sessions

Selection criteria:

Essential:

Excellent written and oral communication skills and demonstrated ability to meet state and commonwealth reporting requirements
Knowledge of relevant legislation including privacy confidentiality and conflict of interest
Demonstrated ability to liaise consult and negotiate with a wide range of stakeholders including internal service providers and external organisations/ agencies
Demonstrated commitment to promoting and providing excellent customer service with a client centered focus and to advocate for clients
Demonstrated ability to understand the funding streams supporting services available within Corryong Health and associated client eligibility
Demonstrated drive commitment and resilience within a framework that highly values personal and staff wellbeing
Experience and competence in the use of the Microsoft Office Suite

Desirable:

Previous experience in an Intake role
Experience in Community Health or Hospital setting
Understanding of client centered and integrated care models
Proven understanding of the role and value of healthcare organisations in a rural environment
Valid Victorian or NSW Drivers License

How to Apply:Ready to take the next step in your career

Please follow the links to apply via LiveHire or for a further information please email:C

Join us at Corryong Health and be a part of a community where your expertise is valued and your professional growth is supported. We look forward to welcoming you to our team!

Required Experience:

Unclear Seniority

INTAKE OFFICERPosition Objective:The Intake Officer works with clients care coordinators and service providers to streamline service provision to achieve the best outcome. The Intake Officer shall utilize their extensive knowledge about Corryong Health to assist clients in identifying the appropriat...