Customer Care Specialist

Do you want to work for a company that gives you the opportunity to positively transform the world we live in

At Bureau Veritas we believe that leaving a mark is a challenge and an opportunity for each of us a chance to generate an impact a connection with the future a testament to growth and development.

Being part of our organization means not just working but also contributing to the construction of a world based on trust.

Since 1828 Bureau Veritas has been a global leader in inspection compliance verification and certification services. The Group in Italy consists of six companies to offer our clients the widest range of services from inspection control and compliance verification to testing from system certification to training and consulting.

Digital Transformation Energy Transition Cybersecurity Sustainability Construction Export and Logistics Food Healthcare are just some of the services and areas in which the Group operates.

How can you leave your mark

You will join Bureau Veritas Switzerland Government Services team and you will work with the Operation Manager in the role of Customer care managing the following activities:

• Manage tailored client requests and transform them into concrete scopes of work within Bureau Veritas capabilities (e.g. pre-shipment inspection customs classification document collection inventory visits stock control etc.);

• Provide comprehensive support to clients throughout the delivery service process;

• Ensure seamless coordination and communication with clients;

• Coordinate and oversee the execution of inspections;

• Liaise with internal teams to mobilize appropriate personnel and logistics for on-site inspections;

• Monitor the progress of ongoing inspections and address any issues that arise;

• Maintain strong working relationships with local inspection teams to ensure an efficient and effective delivery service;

• Assist incoming clients with their requirements and inquiries;

• Process client offers and files coordinating with various Bureau Veritas entities;

• Follow up on client files and ensure the timely completion of inspection and assessment activities;

• Manage the invoice process for client services;

• Proactively identify and develop sales opportunities within the existing client portfolio;

• Recognize and relay substantial sales potential to the Sales Leader through incoming calls and client interactions.

Required skills and attitudes:

• Good Team spirit Organized and Autonomous;

• Minimum 3 years of experience in a client-facing or project coordination role preferably within the inspection testing and certification industry or supply chain Services;

• Graduate from High school or secondary education with proper experience preferably in Supply Chain Logistics or International Trade;

• Common Software skills;

• Fluent in English German and/or French any other language is a plus.

If you are passionate about client service have strong coordination skills and thrive in a dynamic environment we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience

#LeaveYourMark #ShapingaWorldofTrust

Bureau Veritas guarantees equal opportunities and equal treatment and access to all candidates without discrimination based on gender race color ethnic or social origin genetic characteristics language religion or personal beliefs political or other opinions membership of a national minority property birth disability age or sexual orientation.

All personal data will be processed in accordance with EU Regulation 679/16 (GDPR) and Legislative Decree 196/ information notice available at the following address: Experience:

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