Service Impact Co-ordinator

• Contribute to the implementation of the service impact strategic objectives by investigating analysing and translating knowledge into evidence-based practices that support values-based client community and the health system outcomes.
• Ongoing position at 1.0 FTE
• Work in a collaborative team across Melbournes West hybrid work options available
• This position is ongoing and classified as Grade 4 under the HEALTH AND ALLIED SERVICES MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN STAND-ALONE COMMUNITY HEALTH SERVICES (MULTI EMPLOYER) ENTERPRISE AGREEMENT

The Opportunity

Are you passionate about improving community wellbeing through innovation and evidence-based practice
IPC Health is seeking a Service Impact Coordinator to join our dynamic Service Impact team situated within the Office of the this pivotal role youll help co-ordinate projects that enhance client experience outcomes access and care co-ordination across IPC Health services.

Youll work collaboratively across teams and with community partners to transform data and insights into evidence-based improvements making a lasting difference in how we deliver person-centred effective and connected care.

At IPC Health we believe our people thrive when their purpose aligns with their work. Well support you with opportunities to grow share ideas and shape solutions that truly matter.

You will make a difference by

• Co-ordinating and facilitating collaborative projects that improve service delivery and client outcomes.
• Partnering with staff community members and external stakeholders to integrate clinical innovations and solve local service challenges.
• Evaluating and reporting on key outcomes focused on improving client access early intervention and service coordination.
• Translating evidence into practice through improvement and implementation methodologies (e.g. PDSA JBI approach Agile Innovation).
• Facilitating change initiatives that strengthen sustainability and enhance client wellbeing outcomes.
• Preparing data-driven analytical and evaluative reports that inform decision-making and continuous learning across the organisation.
• Supporting the development of scalable integrated and client-centred care models that balance prevention early intervention and therapeutic service delivery.

To succeed you will need

• A degree in a relevant healthcare project management or evaluation field.
• Strong understanding of improvement and implementation methodologies (such as PDSA JBI or Agile Innovation).
• Demonstrated experience in data collection analysis synthesis and communicating findings to varied audiences.
• Proven ability to collaborate effectively with diverse stakeholders including working groups and committees.
• Excellent analytical problem-solving and report-writing skills with strong attention to detail.
• Experience facilitating change and implementing improvement strategies in service or clinical environments.
• Proficiency in Microsoft Office 365 and process mapping tools (e.g. Miro CoPilot).

We will contribute to your success by

• Providing opportunities for you to share what is important to you your wellbeing and what you need.
• Aligning the contribution you make to IPC Healths strategy.
• Guiding you in what to do when and how to do it.
• Developing your skills with regular feedback and exploring career opportunities.
• Ensuring you feel fulfilled at the end of each workday.
• Being committed to maintaining a barrier-free environment for all and welcoming individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander Culturally and Linguistically Diverse and the LGBTI communities.

What Next

• If you are passionate creative and want to make a difference we want to hear from you. All you need to do is visit ourcareers page read the roles Success Profile submit your resume and cover letter.
• To find out more about the role please contact Amanda Damian Service Impact Manager on
• Applications close on Friday 2 January 2026 however suitable candidates will be contacted for an interview throughout the advertising process.

Our Story

We are One Team IPC Health.We are passionatewe go above and beyond demonstrating understanding and respect for our communities and each other.We make a differencewe act with purpose measure our results and celebrate our achievements.We are creativewe learn experiment and innovate.

At IPC Health we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do because we know that innovation can create amazing change and have an incredible and far-reaching impact for individuals our communities and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview processplease emailwith your request. Reasonable workplace adjustmentsare changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities.A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.