Customer Support Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is responsible for ensuring an outstanding customer experience managing support processes and guiding a team to deliver timely effective and professional service. The ideal candidate will be a strong communicator with a passion for problem-solving and service excellence.
Responsibilities
Oversee daily customer support operations to ensure high service standards
Manage coach and support the customer support team
Develop and improve customer service processes and workflows
Handle escalated customer inquiries and resolve complex issues
Monitor performance metrics and prepare regular reports
Collaborate with internal departments to improve customer satisfaction
Ensure consistent and professional communication with clients
Qualifications :
Strong leadership and team management skills
Excellent written and verbal communication abilities
High level of organization and attention to detail
Ability to analyze problems and implement effective solutions
Customer-focused mindset with a proactive approach
Proficiency in using support tools CRM systems and standard office software
Additional Information :
Competitive salary package ($52000 $56000 per year)
Opportunities for professional growth and career advancement
Supportive and collaborative work environment
Ongoing training and skill development
Stable full-time position with long-term potential
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
