Officer, Branch Support
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
To provide an operational User Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on users workstations file/print servers IT peripherals SCCM servers LANs ATMs Cheque Truncation system (CTS) scanners POS terminals and communication equipment.
Ensuring that all incidents are responded to actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
- Improve customer experience.
- Develop a cost containment culture.
- Establish a control framework that guarantees visibility and reliability of our franchise.
- Implement efficient and timely projects and changes to support key business objectives.
Qualifications :
Qualification:
- BSc Computer Science or related field.
- IT professional certification can be an added advantage.
Experience
- Minimum of 2-3 years post qualification experience in a similar or related position.
- 2-3 years experience in IT technical support in an infrastructure environment in providing support for technical problems experienced by users or systems including maintenance and upgrades incident resolution.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Following Procedures
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
Technical Competencies:
- Application Knowledge for Support
- Incident and Problem Management
- Infrastructure and Platforms Support
- IT Applications
- IT Programme Management
- Root Cause Analysis
- Service Management Processes
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Gas Turbine
- Animation
- Investigation
- ITI
- Blogging
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
