Digital Analyst

The role of a Digital Analyst is to identify understand lead create nurture and report on changes that improve Beyond Banks digital customer experience for customers and the business. A digital specialist combines knowledge of customer behaviour banking systems and the digital ecosystem to analyse manage and improve Beyond Banks digital platforms. Primarily this will be through implementing initiatives from the departments digital strategy which also includes:  

• Data-driven reporting 

• Business process mapping and reengineering  

• Improving often in conjunction with other teams the banks customer experience  

• Coordinating and guiding third-party stakeholders  

• Facilitating workshops to clarify issues requirements and business changes  

• Building strong relationships with internal and external stakeholders to effectively manage projects and initiatives and gather digital insights from additional points of view  

• Provide innovative and creative input to the departments plans and strategy. 

Qualifications :

About you

• You are passionate about digital and finding ways to improve user experience.
• You are familiar with UX principles conversion optimisation tactics user journeys and user research.
• You enjoy working with multiple stakeholders your curiosity leads you to identify the root cause of customer pain points.
• You are structured and can organise disparate and ambiguous information into summaries and action points.
• You have 5 years of experience either as a Digitial Analyst UX Analyst or UX designer
• You have experience in the banking or finance industry you had exposure to banking operations processes and financial products.
• You have used experience tools for instance: Figma Miro Adobe XD HotJar Optimizely or similar.  
• Relevant tertiary qualifications desirable. 

Additional Information :

See yourself in our team

You will be joining the Digital Customer Experience team an energetic group of professionals who are passionate about delivering great customer experiences across Beyond Banks digital channels.

Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at

And theres even more benefits:

• Additional 3 paid work-life balance day (pro rata) 
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
 

What does our recruitment process look like
The process can include a phone screen video interview virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!

To find out more about Beyond Bank visit  or for more information contact

Applications close 9/01/2026

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Part-time