Assistant Reservation Manager Reservation Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsible for overseeing the day-to-day operations of the Reservations department contributing to exceptional results in Guest Colleague and Owner/Investor goals and outcomes.
Be Knowledgeable about the hotels basic information have a comprehensive understanding of all hotel products facilities and the various services offered throughout the hotel whether it be about guestrooms food and beverage outlets or concessionaires. This information should be kept up to date to include any and all promotions.
Develop or conduct staff training programs for team members focusing on their development needs providing them with new skills to the needs of the business.
Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
Ensure information provided to guest is accurate and individualized
Perform other reasonable duties assigned by the Management.
Qualifications :
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services.
Well-presented and professionally groomed at all times.
Strong leadership interpersonal and training skills.
Good communication and customer contact skills.
Service oriented with an eye for details.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
