Sr Customer Success Business Partner

At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next - together!

このポジションではAnaplanソリューションの導入成功ユーザー定着継続的な利用促進を通じてお客様のビジネス成果を最大化することが主な役割です
お客様の主要な技術的窓口としてトレーニング導入支援サポート対応課題のエスカレーションなどを行いAnaplanの活用推進と顧客満足度の向上を担います

課題の本質を見極め最適な解決策を描くことに情熱をお持ちですか
自らの取り組みでお客様のビジネスを前進させることにやりがいを感じますか
体系的な思考で社内外の関係者をリードし顧客の成功を実現できる方をお待ちしています
そんなあなたにこのポジションは最適です

主な業務内容

• 主要顧客アカウントにおけるプロジェクトデリバリー成長利用促進ロードマップ策定をリードし顧客体験を重視した支援を行う

• 社内外のコンサルタントで構成されるプロジェクトチームをリードする

• アジャイル手法を用いてプロジェクトのスコープ策定設計実行を行う

• 大規模なConnected Planningソリューションにおける**アーキテクチャ領域の専門家SME**として活動する

• 営業チームおよびプロダクトチームと連携し顧客のライフサイクル全体を通じた成功をサポートする

応募要件

• 5年以上のビジネスコンサルティングまたはシステム導入経験CognosHyperionBusiness ObjectsTM1など多次元分析系システムの経験歓迎

• 日本企業エンタープライズ顧客向けのリードコンサルティング経験

• 顧客の業務プロセスを理解翻訳最適化する能力

• 計画モデリング分野の専門知識特にサプライチェーン財務営業領域のいずれかに強みがあれば尚可

• **データ連携インバウンドアウトバウンド**に関する深い理解

• 必要に応じた出張対応が可能な方

Our Commitment to Diversity Equity Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.