Client Success Manager
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Job Summary
About the role:
Join the Client Success team supporting Gartners Research Board service in Japan. As a change agent and C-suite engagement expert you will play a critical role in shaping and localizing this bespoke service for the Japanese market. We seek an agile fast learner who can adopt global best practices from overseas peers build structure amid ambiguity work effectively with C-level executives and internal stakeholders and proactively drive progress without fully defined processes. You will help establish and adapt processes for the Japanese market with potential to expand into a hybrid role supporting our EXP service.
What you will do:
- Build develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription resulting in customer satisfaction retention and growth
- Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to stimulate research and inquiry engagement of all clients
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Collaborate with internal partners to overcome challenges and maximize client value.
- Proactively manage client engagement health minimize unengaged accounts and mitigate retention risks.
- Stay current on new product offerings and technology.
- Lead the localization and implementation of global best practices establishing processes tailored for Japans market.
What you will need:
- 3 years relevant professional and/or internship experience
- Business-level fluency in both Japanese and English.
- Proven success in building trusted value-added client relationships preferably with experience supporting executive-level or bespoke services.
- Strong communication stakeholder management and influencing skills with the ability to collaborate cross-functionally and internationally prioritize effectively and think critically.
- Excellent time management and organizational skills.
- Ability to work well under pressure navigate ambiguity and drive local adoption of proven practices.
- Bachelors degree (preferred)
What you will get:
- Competitive salary generous paid time off policy charity match program healthcare insurance well-being fund and more!
- Collaborative team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
#LI-SJ3
#LI-Hybrid
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.
