Senior Operations Manager – Strategic Change
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Job Summary
We are seeking an experienced Strategic Change Operations Manager to establish and lead our Strategic Change function enabling the consistent and effective delivery of complex cross-departmental change initiatives.
This role offers an exciting opportunity to shape how strategic change is delivered across the organisation. You will provide hands-on operational leadership across a complex change portfolio build a high-performing and scalable capability and lead a team delivering critical Product and Technology initiatives.
Key Responsibilities
Strategic Change Function Setup & Operations
Establish operationalise and continuously improve the Strategic Change function to ensure consistent high-quality delivery of complex programmes.
Design and embed core operating rhythms including planning cycles governance forums and decision-making pathways.
Develop and maintain processes frameworks templates and standards for programme delivery business analysis risk management and reporting.
Define and track performance metrics dashboards and KPIs to measure portfolio and programme effectiveness.
Portfolio & Programme Support
Work in close partnership with the Head of Programmes to ensure programmes are appropriately structured governed and resourced.
Maintain a portfolio-level view of change tracking interdependencies risks issues and progress against strategic outcomes.
Support programme mobilisation ensuring clear scope roles tooling and governance are in place.
Act as an escalation point for delivery challenges across Product and Technology initiatives.
Team Leadership & Line Management
Line-manage a team of Agile Project Managers providing coaching development and performance management.
Oversee the deployment of Project Managers into programmes based on skills capacity and strategic priorities.
Establish ways of working that promote agility collaboration and effective cross-team communication.
Build and sustain a cohesive delivery community of practice with consistent standards and shared learning.
Governance Reporting & Assurance
Define and support governance forums ensuring timely accurate and insightful reporting across the change portfolio.
Oversee quality assurance of programme plans RAID logs delivery schedules and status reporting.
Maintain clarity of scope outcomes and value across initiatives through structured reporting and data-driven insights.
Ensure alignment with Product and Technology governance including architecture product strategy finance and risk management.
Change Enablement & Continuous Improvement
Drive continuous improvement of the Strategic Change operating model informed by feedback performance insights and organisational priorities.
Introduce enhancements to tools templates documentation and reporting mechanisms.
Foster a culture of transparency proactive risk management and operational excellence across change delivery.
Qualifications :
Significant experience in operations management within a change or transformation environment.
Strong knowledge of governance frameworks compliance and risk management.
Expertise in process improvement methodologies (Lean Six Sigma or similar).
Excellent analytical skills with the ability to turn data into insights.
Strong communication skills for influencing and presenting at senior levels.
Ability to work independently and manage priorities in a fast-paced environment.
Additional Information :
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.
Depending on your role and location you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support and so much more.
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Sports betting, gaming and interactive entertainment is changing, and were leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. Wit ... View more
