Estate Change Specialist

Were creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger than weve known before is taking shape. Were not just building a company. Were going to build a culture a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience in what it is a career-defining opportunity.

This role manages the execution of contact centre transformation for VodafoneThree overseeing partner onboarding and exit strategies. It coordinates campaign lifecycle activities including launches closures and consolidations as well as  technology and connectivity changes. Collaboration with stakeholders across the business ensures effective delivery and alignment with overall strategy.

What youll do

• Execute  change within the contact centre estate ensuring operational alignment with business objectives
• Coordinate the onboarding of new contact centre partners and exit of existing ones in line with evolving channel strategy
• Lead the launch closure and consolidation of campaigns to maximise operational efficiency and customer impact
• Oversee the implementation of  technology and connectivity changes that affect assisted channels
• Work cross-functionally with stakeholders across Property Technology Operations and Channel teams to ensure seamless change implementation
• Maintain visibility and accountability for end-to-end delivery across all contact centre change initiatives
• Support Partner Contract Change and RFP strategy.

Qualifications :

Who you are   

• Understanding of change management principles including stakeholder engagement risk mitigation and business readiness planning
• Experience managing transitions with outsourced or third-party contact centre partners including onboarding knowledge transfer and exit planning
• Ability to coordinate cross-functional teams to ensure timely and effective campaign delivery aligned with goals
• Understanding of infrastructure dependencies and ability to liaise with IT and network teams to ensure seamless implementation
• Strong communication and relationship-building skills to work with stakeholders across multiple functions 

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in. 

Additional Information :

What we offer 

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools. 

Need to know 

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards. 

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email  for guidance. 

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.  

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you. 

 #VodafoneThree  

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time