Associate Client Relationship Management

Location: Bogotá Colombia (Hybrid)

About the Role

You will play a pivotal role in driving business growth and ensuring exceptional client service. This position is split between strategic business development and account management with approximately 50% of your time dedicated to securing and expanding our base business revenue.

Youll be the face of IQVIA for your assigned clients managing relationships ensuring service excellence and identifying new opportunities to deliver value through our innovative healthcare solutions.

Key Responsibilities

Client Service & Account Management

• Represent IQVIA in all service and sales-related activities with assigned clients.

• Manage 23 key accounts ensuring alignment with account plans and client satisfaction goals.

• Build and maintain strong relationships across client organizations including key stakeholders and decision-makers.

• Lead service reviews and ensure deliverables meet client expectations in terms of quality and timeliness.

• Resolve first-line service issues and coordinate second-line support with internal teams.

Sales & Business Development

• Secure contract renewals and identify opportunities to expand existing agreements.

• Understand client business challenges and collaborate with internal teams to develop tailored solutions using IQVIAs portfolio.

• Support strategic planning and execution of account growth initiatives.

• Identify and pursue new business opportunities and win-back strategies.

Qualifications

• Bachelors degree in Business Administration Industrial Engineering or related fields.

• 3 years of experience in marketing consulting or commercial roles (pharmaceutical industry experience is a plus).

• Advanced English proficiency.

• Strong command of Microsoft Office tools.

• Excellent communication negotiation and relationship-building skills.

• Strategic thinking and analytical mindset.

Why IQVIA

Join a global leader in health information technologies and analytics. At IQVIA youll be part of a team thats transforming healthcare through data-driven insights and innovative solutions.

Apply now and be part of a company thats shaping the future of healthcare.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at