Senior Manager, HR Data Management

Requisition ID: 246364

Thanks for your interest in ScotiaGBS the best campus in Bogota.

Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Provides oversight and leadership to team(s) performing personal data job data position data and org data changes by measuring planning and implementing operational effectiveness plans to systems and processes. This role ensures adequate resourcing quality control adherence to standard procedures and service level agreements.

Accountabilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge

Leads HR Data Management Team(s) to ensure optimal efficiency to complete day-to-day transactional processing of employee data change request in an accurate and timely manner; oversees quality standards and control for data to ensure accuracy timeliness and completeness

Monitors performance of operations through analysis of regular reporting use of internal and external controls and customer focused feedback mechanisms to ensure data and process compliance

Establishes a culture of continuous improvement within the team and within the Operations group with a focus on transferring learnings and opportunities across the department and leveraging other solutions to enhance efficiency

Actively seeks opportunities to improve departmental effectiveness by identifying deficiencies and partner with HR Data Management Managers Director of Operations Business HR Partners and COEs to develop solutions

Acts as a subject matter expert for HR Data Management representing the team on corporate projects and initiatives providing perspective on how to enhance the employee experience and propose improvements to systems and processes

Assists HR Data Management Mangers with managing and hiring team members reviewing performance providing feedback and creating a strong team atmosphere

Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions

Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct

Builds a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Reporting Relationships

Primary Manager Director Global HR Operations
Direct Reports: Manager HR Data management
Team Lead HR Data Management

Dimensions

Manages up to 5 direct reports
Services a global community and responds within SLAs timeframe
Act as escalation point for any complex/unusual transactions
Ensures business continuity for accountabilities under purview ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information (include only those that are specific to the role)

Post-secondary degree in Business or Human Resources
Significant relevant experience in a customer focused area or operations management
Experience coaching/leading a teams
CHRP or CHRL designation is considered an asset
Deep understanding and knowledge of Bank policies and procedures
Strong knowledge of organizational structure and complexity
Knowledge of employee data administration and end-to-end processes
Deep understanding of HR policies and end-to-end processes
Proven teamwork capabilities
Strong relationship management and interpersonal skills
Attentive to details and deadlines; ability to manage multiple initiatives
Experience with transaction processing and data management
Experience in conflict / issue resolution

Working Condition

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.