German Technical Support Advisor – Omnichannel

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Description
Provide technical assistance to users via phone chat email and social channels in an onsite role based in Lisbon.

Key Responsibilities

Technical troubleshooting via phone chat email and social channels
Handle pre-sales and general inquiries
Document cases accurately
Escalate complex issues when required
Follow quality and SLA guidelines

Requirements

German C1 or native
English B2
Technical support experience preferred
Customer-oriented mindset
Willingness to work onsite

Benefits

Performance Bonus
Meal Allowance (net)
Health insurance
Relocation Support (including flight tickets reimbursements)

Performance Bonus
Meal Allowance (net)
Health insurance
Relocation Support (including flight tickets reimbursements)

Description Provide technical assistance to users via phone chat email and social channels in an onsite role based in Lisbon. Key Responsibilities Technical troubleshooting via phone chat email and social channels Handle pre-sales and general inquiries Document cases accurately Escalate comp...