Guest Services Representative (Temporary)

Maritz

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profile Job Location:

Fenton, MI - USA

profile Monthly Salary: Not Disclosed
Posted on: 9 hours ago
Vacancies: 1 Vacancy

Job Summary

EXCITED TO GROW YOUR CAREER WERE GLAD YOURE HERE!

As a Guest Services Representative youll provide exceptional customer service while supporting event logistics and attendee management. This role involves handling travel details hotel rooming lists and registration updates as well as monitoring client inboxes and ensuring accurate reporting. Youll work closely with Meeting Event Managers clients and suppliers to deliver a smooth experience for all participants.

About The Role

  • This is a 40hr/week Temporary position

  • Start Date: 2/27

  • End Date: Mid July

What Youll Be Doing

  • Communicate travel itineraries hotel confirmations and policies via phone and email.

  • Update guest registrations and hotel room inventory in the system.

  • Monitor client email inboxes and manage guest lists within service level agreements (SLAs).

  • Secure hotel extensions review registration websites and ensure report accuracy.

  • Collaborate with Meeting Event Managers clients and suppliers to support event logistics.

  • Resolve customer inquiries including billing questions and hotel no-shows.

  • Attend training sessions contribute to team meetings and assist with special projects including on-site support as needed.

What Youll Bring

  • Bachelors degree or equivalent experience (Hospitality Event Management or customer-facing roles).

  • Strong communication skills attention to detail and problem-solving abilities.

  • Proficiency in Microsoft Office (Outlook Excel Word) with advanced Excel skills required.

  • Ability to learn new technologies quickly and work in a fast-paced environment.

  • Passion for delivering excellent customer experiences.

Nice To Have

  • Prior experience in event coordination or hospitality.

  • Familiarity with registration systems or travel logistics.

Working Logistics & Things You Should Know

  • This is a Hybrid role based primarily out of our Fenton MO office.

  • Virtual candidates outside the St. Louis area will also be considered.

  • Full-time temporary role (40 hours/week MonFri 8:00 AM 4:30 PM CST) for approximately four months.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability 401k tuition reimbursement paid time off and more! Part-time employees may qualify for medical 401k and paid time off depending on total hours worked. View all details at .

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1- or by sending an email to .


Required Experience:

Unclear Seniority

EXCITED TO GROW YOUR CAREER WERE GLAD YOURE HERE!As a Guest Services Representative youll provide exceptional customer service while supporting event logistics and attendee management. This role involves handling travel details hotel rooming lists and registration updates as well as monitoring clien...
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Key Skills

  • English Language
  • Cost Estimation
  • Corporate Risk Management
  • Export Sales
  • J2EE

About Company

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At Maritz, we inspire people. Unleashing their full potential so they can perform at their best. With science. And art. And passion.

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