Technical Account Manager

About the job

TS Imagine the worlds leading provider ofreal-time trading portfolioand risk management solutions for the financial services industry is looking for aTechnicalAccountManagerto join our growing the primary point-person for their accountswhoforge strong relationships and help clients grow their business by getting the most out of theTS Imagineproduct suite.

Who will love this job

Anambitious and driven individual you have theenergy to maximize customer satisfaction and retention through first rate levels of service and follow up

Astrong communicator you are adeptat building andmaintainingtrusted and respected relationships with clients and colleagues at all levels

Aself-motivatoryou can workeffectively in a fast-paced business environment managing multiple tasks and deadlines

Whatyoulldo

Client Relationship Management

Builda relationship with our clients as a primary point of contact and gaging a good understanding of their business strategies across all asset classes

Provide regularvisits phonecallsand updates to the client to ensure client is sufficiently serviced and expectations are managed

Understandthe clients internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk IT COO compliance)

Maximizerevenue opportunities for the company to existing clients byidentifyingupselling opportunities

Identifyany potential opportunity or threats with other competitive solutions that may be on the clients desktop

Identifypotential risks due to support or product gaps in a pro-active manner

Identifyany risks to the business due to consolidation ordownsizing

Providefeedback internally andkeepup to date information and reporting through

Assistour sales team in marketing campaigns across our existing clients

Facilitate client entertainment and networking events

Provide pointof escalation for any ongoing support issues

Provide high-level business updates to internal stakeholders at TS Imagine

OngoingTechnicalAccountManagement

Liaisewith clientsin order toidentifyand understand their business requirements

Create statements of work that define proposed solutions. If requirements are complex or large engage the Professional Service team

Liaisewith other departments within TSIin order todeliver on the client requirements

Provide regulartraining and demonstrations on new product features or tonew usersand documenting and communicating feedback

Liaise with brokersdealersand venues to give client access to their required execution destinations

Provide a TSI roadmap update on a quarterly basis and record the minutes and follow up actions in Salesforce

Manage regular TSI upgrades to latest version

Provide release notes to clients with every back end (TSOM) release and forTradeSmartreleases taken

Review client issuesrequirementsand workflows on a regular basis

Manage communication and follow up on any major production incidents for client accounts

Identifyand manage resolution of any re-occurring support issues

Assistwith trouble shooting whererequired

Create andmaintainclient workflow documentation

Log all time in FinancialForce

You should have

Bachelors degree or equivalent

Technicalunderstanding and knowledge of buyside workflows in the front office with a specific focusin equities listed derivates & fixed income

Thorough and hands-on knowledge and experience of order and execution management workflows and functionality

Understanding of financial markets products a broad understanding of the electronic trading process and related regulation risk and operations and associated front office order execution and order flow requirements

A strong network of relevant contacts within the buyside community

Highly proficient communication skills both written and oral

Abilityto positively engage with and contribute to the wider global team

Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.

Ability and willingness to provide leadership to more junior members of a team

Proficiencywith tools such as Salesforce JIRA Confluence PSA

Languages are an asset.

Why TS Imagine/ Benefits

Vacation and Personal days

Annual bonus and salary review

Training budget $1500

Health dental life assurance and eye care vouchers

Salary sacrifice pension scheme

About TS Imagine