Medical Administrative Assistant (Telehealth, Remote EU)

At MEDvidi we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support ensuring that everyone can access the care they need.

We are expanding our operations in the EU and building a dedicated European Customer Experience team. We are looking for an experienced Medical Administrative Assistant who will support healthcare providers and existing patients while also contributing to the development of workflows and best practices for our EU operations.

This role sits at the intersection of patient support provider coordination and clinical administration. You will work closely with patients providers and internal teams to ensure smooth telehealth operations high service quality and timely resolution of day-to-day operational issues.

This is a hands-on communication-heavy role with real impact on patient experience and provider satisfaction.

Provider Support Management:

• Serve as the primary support contact for assigned healthcare providers.
• Monitor and respond to provider inquiries through internal communication channels.
• Prioritize and resolve provider concerns in a timely manner.
• Maintain ongoing communication with clinical leadership regarding provider needs and issues.
• Assist providers in sustaining efficient and compliant clinical workflows.

Patient Care Coordination:

• Manage incoming patient communications via phone email and chat.
• Coordinate follow-up appointments medication requests and care-related actions.
• Process and document patient inquiries using standardized templates and protocols.
• Facilitate verification processes and ensure accurate data collection.
• Update and maintain patient documentation within electronic medical record systems.

Pharmacy Operations:

• Coordinate pharmacy updates and prescription-related changes.
• Document medication concerns directly in the patients medical records.
• Assist in the processing of electronic prescriptions and related tasks.
• Act as a liaison among providers patients and pharmacies.
• Ensure all prescription information is accurate and current.

Clinical Administration:

• Maintain accurate and up-to-date documentation within CRM and EMR systems.
• Process intake verifications and manage appointment scheduling.
• Support the creation and management of electronic prescriptions (eRx).
• Collaborate with the billing/refund team to resolve patient account issues.
• Complete daily priority tasks within established timelines and operational guidelines.

Why Join MEDvidi:

• A chance to contribute to a high-impact product-driven company in the medical tech space.
• Clear growth opportunities and a competitive compensation package.
• Fully remote collaboration from any EU country under a B2B model.
• Health insurance is available after the probation period.
• Sports & wellness compensation.
• 19 paid vacation days annually.
• 4 additional wellness days each year.
• Paid sick leave for the first 5 working days.
• Thoughtful gifts for key life events.
• Personalized English lessons through Preply.

Ready to make an impact Send us your profile - lets build something meaningful together.

Requirements:

Required:

• 2 years of experience in customer support medical administration or healthcare operations.
• Proven experience handling inbound and outbound calls in English with patients or clients.
• Experience working with patients and/or healthcare providers.
• Strong communication skills and ability to handle complex or sensitive cases.
• Solid understanding of healthcare workflows and medical terminology.
• High attention to detail and accuracy in documentation.
• Fluency both in English and Russian (spoken and written).
• Ability to work primarily within US Eastern Time hours (11:00-20:00 ET) with some flexibility in shift start/end times based on operational needs.
• Availability for a 5-day workweek (start day may vary based on operational needs)
• A formal medical or healthcare degree is a plus but not mandatory if you have relevant hands-on experience.

Preferred:

• Experience in telehealth mental health or medical tech environments.
• Familiarity with prescription workflows and pharmacy coordination.
• Experience working with CRM EMR or healthcare platforms.
• Relevant certifications in healthcare administration.

Personal Attributes:

• Strong skills in patient communication: ability to understand concerns identify core issues quickly make confident decisions and respond with clarity and care.
• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to remain calm professional and service-oriented even in challenging interactions.
• Reliable organized and adaptable to shifting priorities.

Technical Competencies:

• Healthcare platforms CRM systems and EHR.
• Communication tools (phone email chat Intercom Slack).
• Prescription management software.
• Documentation and reporting tools.
• Google Workspace; Amazon Workspaces.
• Reliable high-speed internet (min. 20 Mbps) backup connection.
• Quiet dedicated home office with proper equipment.