IT Support Analyst

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Ibad Ullah Khan at or email at

End Client: State of North Carolina
Job Title: IT Support Analyst
Duration: 12 Months
Start Date: ASAP
Position Type: Contract
Number of Hours: 40 Hours a Week
Location: Raleigh NC 27609 (Hybrid)

Interview Type: Webcam/ In Person
Ceipal ID: SNCHD709IK
Position ID: NCDIT - System Administrator- Senior (788709)

Description: This position will perform PC replacements remote support activities such as troubleshooting software installations process improvement activities and asset record analysis.

We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements remote support activities such as troubleshooting software installations process improvement activities and asset record analysis. This position will work on site to perform hands-on duties such as imaging PC hookups and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

Responsibilities:

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Required Skills:

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 3 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 3 Years
Image or provision new equipment hardware & provide to customer- Required 3 Years
Experienced in supporting mobile devices Required 3 Years
Experienced with supporting Apple devices Required 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests Required 3 Years
Document work activities in ServiceNow Required
Testing Intune processes for Tier 3 team & providing feedback Required 3 Years
Test upgrades and software changes; Install software following security & internal processes Required 3 Years
Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base Required 3 Years
Basic understanding of MECM Active Directory Tanium Crowdstrike Intune & Beyond Trust Required 2 Years
Work with vendors on warranty cases Collaborate with internal teams on technical issues Required

V Group Inc. is a New Jersey-based IT Services and Products company strategically organized into multiple business units: Public Sector Enterprise Solutions Ecommerce and Digital. Within our Public Sector unit we specialize in delivering IT Professional Services to Federal State and Local governments. We hold multiple contracts across 30 states across US which include: NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA MN NM VT and WA. If youre considering a career opportunity with V Group or exploring a partnership I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.

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For more details please connect with Ibad Ullah Khan at or email at End Client: State of North Carolina Job Title: IT Support Analyst Duration: 12 Months Start Date: ASAP Position Type: Contract Number of Hours: 40 Hours a Week Location: Raleigh NC 27609 (Hybrid) Interview Type: ...

For more details please connect with Ibad Ullah Khan at or email at

Interview Type: Webcam/ In Person
Ceipal ID: SNCHD709IK
Position ID: NCDIT - System Administrator- Senior (788709)

Description: This position will perform PC replacements remote support activities such as troubleshooting software installations process improvement activities and asset record analysis.

Responsibilities:

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Required Skills:

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 3 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 3 Years
Image or provision new equipment hardware & provide to customer- Required 3 Years
Experienced in supporting mobile devices Required 3 Years
Experienced with supporting Apple devices Required 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests Required 3 Years
Document work activities in ServiceNow Required
Testing Intune processes for Tier 3 team & providing feedback Required 3 Years
Test upgrades and software changes; Install software following security & internal processes Required 3 Years
Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base Required 3 Years
Basic understanding of MECM Active Directory Tanium Crowdstrike Intune & Beyond Trust Required 2 Years
Work with vendors on warranty cases Collaborate with internal teams on technical issues Required