Desktop Support Technician, CX Associate

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Client Name: Peoplecaddie
End Client Name: Grant Thornton (FIRMOPS GT)

Job Title: Desktop Support Technician / CX Associate
Location: Chicago IL (Chicago Loop Grant Thornton Tower)
Work Type: Onsite (100%)
Job Type: Contract
Rate: $40/hour on 1099

LinkedIn needed

Notes:
100% onsite downtown Chicago
Only strong polished candidates
Must submit the candidates mothers maiden name for candidate tracking.
Reports to: Daniel Banks

Must have:

1 3 years desktop or end user support

Strong Windows and Microsoft Office

Ticketing system experience

Laptop hardware troubleshooting

Comfortable supporting execs and billable professionals

ServiceNow specifically

Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android

Large corporate or professional services environment

MSP background

iOS and Android support exposure

Role

Desktop Support Technician / CX Associate

Internal IT support for Grant Thornton employees. Walk-up desk-side and conference room support. High-touch onsite. No client delivery.

Reports to: Work Model

100 percent onsite

Chicago Loop Grant Thornton Tower

Engagement

01/12/2026 07/10/2026

Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customers Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience. Core Responsibilities

Walk-up and desk-side IT support

Windows 10 Office 365 SharePoint troubleshooting

Laptop hardware repair and software installs

Ticket ownership in ServiceNow or Remedy

Printers copiers conference rooms video conferencing

Asset tracking and inventory

Major incident call participation

Internal meeting and event tech support

Routine maintenance of IT spaces and equipment

Clear escalation and user communication

Must-Haves

Calm customer-first not a heads-down IT goblin

Nice to Have

ServiceNow specifically

Large corporate or professional services environment

MSP background

iOS and Android support exposure

Hard Nos

Remote-only candidates

Pure help desk call-center only backgrounds

Zero enterprise or office-based support

Recruiter Notes

This is an internal enablement role sell stability and visibility

Emphasize onsite presence and real human interaction

Loop location matters commuting tolerance is real

Cultural fit is just as important as technical basics

GT expects polish responsiveness and ownership

Client Name: Peoplecaddie End Client Name: Grant Thornton (FIRMOPS GT) Job Title: Desktop Support Technician / CX Associate Location: Chicago IL (Chicago Loop Grant Thornton Tower) Work Type: Onsite (100%) Job Type: Contract Rate: $40/hour on 1099 LinkedIn needed Notes: 100% onsit...