Customer Support Admin

This is a remote position.

Onboarding & Distributor Setup

• Submit onboarding requests to distributors (Big 3 and others) and ensure required documentation is complete.
  

• Track and update onboarding progress in the CRM DESK and internal systems.
  

• Follow up proactively on outstanding onboarding steps to prevent delays.
  

• Resolve common onboarding blocks or escalate when needed.
  

Ticket Management (DESK)

• Manage update and close support tickets in DESK (Pipelines ticketing system).
  

• Document all actions and next steps clearly within each ticket.
  

• Maintain timely responses and ensure no ticket stalls without follow-up.
  

CRM & Documentation Accuracy

• Update CRM records related to onboarding member details pricing flags and PID status changes.
  

• Upload required documents including LOFR files Provider Authorizations MAP requests and related onboarding forms.
  

• Maintain accurate organized records so onboarding histories can be easily referenced.
  

Internal Communication & Support

• Provide timely responses via CLIQ for real-time internal support needs.
  

• Communicate onboarding status updates to Account Managers and internal teams.
  

• Coordinate with suppliers distributors and internal stakeholders to resolve onboarding or pricing-related inquiries.
  

Data & Trend Tracking

• Identify repeated onboarding issues or ticket trends and flag them to leadership.
  

• Track ticket volume onboarding milestones and recurring blockers to support continuous process improvements.
  

Requirements

• Experience in contract administration procurement GPO operations supply chain onboarding or a similar administrative function preferred.
  
• Proficiency with CRM platforms ticketing systems and internal admin tools.
  
• Strong verbal and written communication skills.
  
• High attention to detail with consistent follow-up discipline.
  
• Ability to manage multiple onboarding tasks in a fast-paced environment.
  
• Strong organizational skills and ability to document information clearly and accurately.
  
• Familiarity with GPOs distributor networks or medical supply chain preferred but not required.
  

Benefits

• Maintains clear and complete documentation for every onboarding and ticket.
  

• Ensures that onboarding progress is always visible accurate and up to date.
  

• Demonstrates fast reliable follow-up without needing reminders.
  

• Keeps DESK and CRM organized so leadership never has to search for information.
  

• Responds quickly in CLIQ and collaborates effectively with internal teams.
  

• Identifies repeated issues or trends and surfaces them early for improvement.
  

• Executes tasks with accuracy first speed second and clarity always.
  

• Supports a high volume of onboarding workflows while staying organized and calm.