Senior Customer Success Executive

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about
As a Senior Customer Success Executive you will be a trusted advisor for our most strategic Enterprise and Digital Native SaaS customers (Segments A Ar B). Your mission is to ensure their success by driving product adoption retention and long-term growth.

In this role you will navigate a complex high-impact environment combining technical savvy with a strong business drive. You will partner with cross-functional squads to understand customer goals and exceed their expectations throughout their entire lifecycle ensuring a world-class experience while maximizing business value and profitability.

What youll do

• Build and maintain trusted C-level relationships with Tier 1 accounts to drive overall health retention and expansion.
• Act as the focal point for all SaaS matters orchestrating internal resources to maximize product adoption and platform usage.
• Define and execute strategic success plans including 90-day adoption roadmaps and long-term growth strategies.
• Analyze customer data and portal behavior to identify feature utilization opportunities and decrease time-to-value.
• Proactively monitor and mitigate health risks ensuring high renewal rates and customer satisfaction.
• Identify and close cross-sell and upsell opportunities in collaboration with Account Executives and Growth teams.
• Act as the Voice of the Customer for our Product organization sharing feedback to influence the SaaS roadmap.
• Mentor junior team members guiding them on churn prevention usage analysis and best practices.
• Drive customer participation in webinars case studies and industry events to turn clients into Infobip advocates.

What makes you a strong fit

• Minimum 7 years of experience in B2B Enterprise Key Account Management Customer Success or Consultancy.
• Proven track record in customer retention and growth within the SaaS industry.
• Expertise in managing and presenting to C-level stakeholders.
• Deep understanding of the Customer Journey and a passion for customer satisfaction.
• Strong analytical skills with a systematic approach to complex problem-solving.
• Exceptional networking and relationship-building abilities.
• Self-driven professional comfortable working independently and as part of a global team.
• Full professional proficiency in English (written and verbal).
• Bachelors degree in Business IT Telecommunications or a related field.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.