Customer Engagement Director
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Engagement & Innovation
Mexico
We are looking for a Customer Engagement Director to lead the affiliates customer engagement strategy delivering superior customer and patient experiences while driving measurable business impact. This role combines strategic leadership digital transformation and strong people management with broad cross-functional influence across the organization.
Your new role
The Customer Engagement Director will own the vision and execution of integrated customer engagement across the affiliate. The role covers Commercial Excellence Digital Transformation & Data Customer Journey & Innovation Strategic and Corporate Events Communication and Frontline Capabilities and Patient Support Programs.
In this role you will lead the end-to-end customer engagement agenda ensuring that insights data and digital capabilities are translated into impactful actions across the customer journey. You will work closely with Marketing Sales Medical and Market Access to co-design and prioritize initiatives while ensuring frontline teams are optimally enabled deployed and recognized. Key responsibilities include:
- Leading and executing the affiliates customer engagement and digital strategy including CRM ownership omnichannel orchestration and data-driven decision making to drive business and patient outcomes.
- Driving patient engagement through the Patient Support Program ensuring insights from multiple touchpoints are captured and translated into continuous improvement.
- Leading cross-functional planning processes such as Sales & Operations Planning optimizing resource allocation incentives frontline deployment and strategic events to maximize impact and return on investment.
- Developing and inspiring the Customer Engagement team fostering a culture of performance innovation compliance and alignment with the Novo Nordisk Way.
Your Skills and Qualifications
- University degree in Business Administration Finance Marketing Economics or a related field required; a Masters degree or equivalent is preferred.
- Pharmaceutical industry background required with solid experience in customer engagement sales marketing and business analytics.
- Proven leadership experience with a strong ability to lead inspire and develop high-performing teams.
- Solid expertise in defining optimizing and implementing business processes supported by strong analytical capabilities and performance management through KPIs and data-driven insights.
- Demonstrated experience leading digital transformation initiatives including CRM strategy omnichannel engagement and customer journey optimization.
- Availability to travel up to 15% as required by business needs.
- Fluency in English.
About the Department
The Customer Engagement & Innovation Department at our Mexico affiliate shapes exceptional customer experiences and drives strategic innovation across all touchpoints. Combining customer insights digital solutions and crossfunctional collaboration the team develops initiatives that enhance patient and HCP engagement optimize customer journeys and support the affiliates commercial objectives. We prioritize a patientcentric approach high ethical standards and continuous learning offering a collaborative environment where creativity and rigor deliver measurable improvements in customer experience and health outcomes.
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutual respect and a willingness to go beyond what we know delivers extraordinary results.
What we offer
At Novo Nordisk youll join a global healthcare company with a unique culture and strong results. We offer continuous learning career development and benefits tailored to your life and career stage.
More information
For more information visitFacebookInstagramXLinkedInandYouTube. To complete your application click on Apply now attach your CV and follow the instructions.
Deadline
Please apply beforeFebruary 1st 2026.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.
Required Experience:
Director
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
You will be part of the Gulf Cluster sales team based in Qatar. You will report to the Country Sales Manager. The local team consists of approx 10 employees, and has highly-engaged and experienced members that are looking for a new teammember.
