Customer Success & Implementation Manager

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

At AirPay we are on a mission to improve the consumer experience for dental patients.

We are growing rapidly partnering with top dental provider groups and insurance carriers.

Our company is backed by top tier VCs led by IA Ventures along with the founders of Flatiron Health Clover Health Shutterstock and more.

We are committed to delivering exceptional customer service and building lasting relationships with our users. Were looking for a dynamic and motivated Customer Success & Implementation Manager to join our team and help us maintain our high standards of customer care.

About the Role

As a Customer Success & Implementation Manager you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software. You will guide clients through the implementation of our technology ensuring that their needs are met from initial setup to successful adoption and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions which will result in high satisfaction retention and growth opportunities.

This is an in-person role based out of our New York City office with flexibility for some remote work.

Key Responsibilities

Act as the primary point of contact for assigned customers during & after implementation ensuring ongoing success and engagement with the product
Lead the implementation process for a portfolio of strategic customers tailoring the plan to meet each customers needs
Define project timelines milestones and deliverables and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay
Own end-to-end product configuration implementation onboarding and training for a complex data driven product across concurrent customers
Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product
Drive customer adoption and maximize product usage ensuring customers achieve their desired outcomes
Build and nurture strong long-lasting relationships across stakeholders - users leadership - within the Dental Service Organizations (DSOs)
Conduct regular check-ins business reviews and account health assessments to proactively address challenges maximize customer value with the product and identify opportunities for growth

Requirements

5 years of experience in consulting client services or customer success. Prior experience within tech or in implementing software solutions is a requirement.
Strong critical thinking and problem-solving abilities
Strong project management skills with the ability to manage multiple customers and projects simultaneously ensuring deadlines and milestones are met.
Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders ensuring customer satisfaction and loyalty.
Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
Strong work ethic. We are committed to excellence so we work harder and smarter.
Believes that work should be enjoyable. We are a close-knit team and care about having fun at work we want you to feel the same.
Mission-oriented with an interest in healthcare & fintech and eager to be part of solving Americas healthcare crisis
Based in NYC or willing to relocate and able to work in the office at least 3 days a week.

Please note that you must be legally authorized to work in the U.S. for this position.

Benefits

$100000-$130000 Equity

Required Skills:

5 years of experience in consulting client services or customer success. Prior experience within tech or in implementing software solutions is a requirement. Strong critical thinking and problem-solving abilities Strong project management skills with the ability to manage multiple customers and projects simultaneously ensuring deadlines and milestones are met. Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders ensuring customer satisfaction and loyalty. Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic. We are committed to excellence so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work we want you to feel the same. Mission-oriented with an interest in healthcare & fintech and eager to be part of solving Americas healthcare crisis Based in NYC or willing to relocate and able to work in the office at least 3 days a week. Please note that you must be legally authorized to work in the U.S. for this position.

About UsAt AirPay we are on a mission to improve the consumer experience for dental patients.We are growing rapidly partnering with top dental provider groups and insurance carriers.Our company is backed by top tier VCs led by IA Ventures along with the founders of Flatiron Health Clover Health Shut...