Customer Success Engineer (East) (Remote)
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 140 - 160
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What we do
At runZero were a team of dreamers and creative thinkers who arent afraid to shake up the status quo. Fixing whats broken with legacy vulnerability management and overcoming persistent decades-old problems requires a new approach.
Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents authentication or appliances runZero delivers the most complete and accurate visibility into every asset and exposure across internal external IT OT IoT mobile and cloud environments including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools.
Founded by HD Moore (creator of Metasploit) runZero is trusted by more than 500 companies and 30000 users worldwide to find and mitigate risks faster meet compliance requirements and improve overall security. See for yourself with a free trial!
Role
We are looking for a Customer Success Engineer to join our growing team and support our customers on the East Coast! In this role you will support our Enterprise customer base by understanding their technical needs having strategic conversations leading deployments and continuously nurturing the relationship.
Internally you will work closely with the sales product and support teams to advocate for your customers product needs. As one of the first few members of our Customer Success team you will also help define repeatable processes and work towards growing a scalable customer success operation
Responsibilities
- Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
- Serve as a problem solver and subject matter expert of the runZero platform and network security industry
- Collaborate cross functionally with the sales support and engineering teams to improve internal processes build documentation to support the customer lifecycle and the overall customer experience
- You will maintain a deep understanding of our product lead strategic conversations and share the most relevant features/functionality for your clients specific business needs
- Be an advocate for your customer by managing their feedback product needs/wants and sharing their requests to internal runZero teams
Requirements
- Experience in SaaS customer success
- Basic understanding of APIs
- Basic understanding of computer networking and how the internet works
- Curiosity to learn about the security industry
- Ability to build long-lasting relationships with senior executives and functional managers acting as a trusted outside resource
- Desire to build your technical skills
Salary
runZero values transparency in the hiring process. According to our market data were expecting this role to come in at a salary of about $140K - $160k plus stock options. We know that the talent market is always in flux so please let us know if you believe we have advertised this role at the wrong salary band.
For more information on what its like to work at runZero please visit our employee spotlight page!
Interview process
We value your time and see the interview process as a critical two-way street allowing us to assess your skills strengths and cultural fit while simultaneously providing you with a clear understanding of our company our ways of working and the expectations specific to the role youre seeking. To this end our interview process incorporates a combination of:
- Initial one-on-one interviews with a recruiter and manager
- Panel interviews with the team
- Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise
- A final interview conducted either remotely or in-person if we havent yet met face-to-face in previous rounds
How we take care of you
- Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs our team thrives in the flexibility and freedom that remote work provides.
- Benefits: We prioritize the well-being of our team members which is why runZero pays for 100% of the premium platinum-level medical vision dental life and short-term disability coverage for you and your dependents.
- 401k: We match 4% of 401K contributions
- Time off: We offer unlimited PTO 11 official company holidays and a recharge week at the end of the year
- Paid parental leave: We offer 12 weeks of paid parental leave
- Culture of collaboration: Our team is diverse representing various backgrounds and perspectives which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another runZero promotes a culture of collaboration.
- And more!
For more information on what its like to work at runZero please visit our employee spotlight page!
Applications
runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.
runZero is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity sexual orientation age disability national origin veteran status marital status ancestry nationality or any other basis covered by applicable law.
We encourage under-represented applicants to apply even if you dont think you fit 100% of the criteria (nobody ever does)!
Required Experience:
IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
runZero delivers the fastest, most complete security visibility possible, giving organizations the ability to easily manage risk and exposure. Try it free!
