Customer Success Manager Benelux

Build with us

Businesses deserve better from finance. Less friction more freedom. Since 2004 Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today more than 250000 companies trust our all-in-one platform to get paid manage money and grow on their terms. Simple scalable and built with real businesses in mind.

Were one of Europes fastest-growing fintechs with 900 Mollies across 12 locations. Our people make this growth possible. We move fast build with purpose and care deeply about our customers. Whether youre solving problems building market-leading products or exploring how AI can make work smarter youll have the freedom to create and the trust to deliver.

If youre ready to grow shape the future of fintech and join an ambitious high-performing team this is the place for you.

Your impact

As a Customer Success Manager you will be the trusted advisor and key link between our largest Dutch customers and Mollies success. Your direct impact will be measured in customer retention adoption of our platform and significant account growth.

Youll drive success by building strong long-term relationships anticipating needs and delivering tailored solutions that help businesses thrive. Youll use a data-driven approach to monitor account performance turning customer challenges into clear opportunities for both Mollie and the client.

This is more than relationship management; its about strategic insight and operational execution. You will directly contribute to Mollies growth mission through successful upsells and retention working closely with strategic stakeholders and providing feedback that genuinely shapes our product roadmap. If you are driven by outcomes and ready to own a high-profile customer portfolio this is your opportunity to step up.

What youll ship

• Drive Account Growth & Retention: Manage customer renewals reduce churn and proactively identify opportunities for upselling relevant payment methods and product expansion.

• Be the Trusted Stakeholder: Build and maintain trust with key customer stakeholders through regular check-ins and strategic business reviews acting as the main point of contact.

• Advocate for Customer Needs: Collect valuable customer insights and advocate internally to support product enhancements and ensure our offerings align with client needs.

• Monitor & Report Performance: Track account KPIs health scores and CSAT/NPS metrics providing leadership with clear actionable data-driven insights.

• Ensure Customer Success: Use a solutions-oriented mindset to provide proactive support and ensure our customers are getting maximum value from the Mollie platform.

What youll bring

• Experience: 4 years of experience in Account Management Customer Success Management or a similar customer-facing role within a SaaS organization.

• Growth Mindset: Strong background in negotiation up-selling and cross-selling to successfully expand customer value and product adoption.

• Relationship Management: Expertise in building and managing high-value relationships via phone email and in-person meetings.

• Data Proficiency: A proven data-driven mindset with working knowledge of CRM systems and proficiency in Excel for account analysis and reporting.

• Record Management: Prior experience accurately maintaining all customer account activities (calls emails follow-ups) within a CRM tool.

• Language Skills: Native fluency in Dutch and professional fluency in English both written and spoken.

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next this role there is a clear path to evolve into a senior role in case of overperforming.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.

Required Experience:

Manager