Technical Specialist Tier 2 (Messaging)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

Commvault doesnotconduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Technical Specialist -Tier 2 (Messaging)

The Opportunity:

We are seeking a highly motivated Technical Specialist Tier 2 (Messaging) to join our Customer Support organization. This individual will be a key player in the people processes and technologies involved in delivering world-class support for our Enterprise customers. This role is critical in deep analysis root cause identification and resolution of complex incidents related to Messaging backup and recovery workflows. The ideal candidate will have strong expertise in Exchange and O365 architectures an analytical mindset and a passion for solving intricate technical challenges. You will work with cross-functional teams Tier 1 engineers and Product Engineering to drive defect resolution and enhance customer satisfaction.

What youll do

Provide advanced troubleshooting and support for Messaging-related backup and recovery workflows (Exchange O365 SharePoint OneDrive Lotus Notes/Domino).
Perform deep analysis of customer issues log analysis and issue reproduction to identify root causes.
Collaborate with Product Engineering and Subject Matter Experts (SMEs) to validate findings and ensure timely resolution of complex incidents.
Work closely with Tier 1 teams to drive improvements share knowledge and maintain high customer satisfaction.
Analyze and troubleshoot specific messaging protocols (SMTP MAPI EWS) within the backup environment.
Manage escalations effectively ensuring transparency and visibility through metrics and communication with management.
Utilize PowerShell scripting to automate analysis or reproduction tasks where applicable.
Continuous learning of the messaging landscape (Exchange DAG retention policies compliance workflows) to better support the enterprise.

Who you are

Experienced technical support professional (Tier 2 level) with a strong focus on Messaging technologies.
Deep expertise in Exchange O365 SharePoint OneDrive and Lotus Notes/Domino.
Solid understanding of messaging protocols including SMTP MAPI and EWS.
Proven experience troubleshooting backup and restore workflows for messaging applications.
Strong fundamentals in Windows OS Active Directory DNS and authentication mechanisms.
Excellent log analysis and issue reproduction skills.
Familiarity with PowerShell scripting is highly preferred.
Effective communication skills to convey technical findings to both engineering teams and customers.
Ability to handle high-pressure escalations with a problem-solving attitude.

Youll love working here because...

Continuous professional development product training and career pathing
Annual health check-ups Tuition Reimbursement
An inclusive company culture an opportunity to join our Community Guilds
Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault Apply now!

#LI-RK1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to .

Commvaults Privacy Policy

Required Experience:

Recruitment Fraud AlertWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. What to know:Commvault doesnotconduct interviews ...