Data Center Field Support Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve hardware issues. As a skilled troubleshooter on a wide range of technical environments and systems you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on hardware technologies you support. You understand all aspects of the equipment you support. You know how to innovate to best serve your clients but also know how to take direction when it is given paying attention to all details would also be expected to improve some of the processes and introduce automation with aim towards simplification.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.
This position involves working on shift rota including standby.
Employment for all candidates is contingent upon satisfactory background checks
Role Responsibilities and Requirements
- Understand internal customer problem and provide technical solution in timely manner.
- Participate in the installation monitoring maintenance support and optimization of all production server hardware at Oracle data center and at customers premises
- System board level repair and fault diagnosis to SLAs
- Planning and commissioning new rack positions
- Structured cabling installation is a significant part of this position.
- Keep up with the latest technologies and apply them appropriately.
- Adherence to defined Health & Safety processes at all times.
- Working as part of a multi-disciplinary team without friction
- Additional on-premises work at customer locations
- Available to travel in EMEA
Is this the challenge you are looking for If you meet the above requirements we want to talk toyou.
The candidate
- 2 or more years experience with onsite HW support in data centers
- Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems)
- Experience with data center equipment
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
- Experience working in a mission critical operations environment.
- The position involves on-call which means you should have a driving license and be able to reach out to the Data Center or the customer (DRCC) site within 60 mins approximately.
- The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations.
- Strong adherence to processes and be a Process Champion
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
- Experience providing client-facing direct customer support and service.
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
- Highly service-oriented reliable responsible self-motivated
- Good English command
- Fluent German
Responsibilities
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance product installation project management site planning and professional services. Pro-actively coordinates resources problem resolution problem escalation and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
At Oracle we dont just respect differenceswe celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
Qualifications
Career Level - IC3
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
