Experienced Support Specialist IT (mfd)

Your Tasks

VIP / Executive Support (Primary)

• Provision of white-glove desk-side support for executives and VIP users (incident handling proactive checks follow-through)
• Ownership and organization of VIP Support team structures and incident management from intake to resolution including coordination with internal teams and vendors
• Delivery of concierge scheduling for support visits with minimal disruption to executive calendars
• Maintenance of confidentiality and professional discretion in handling sensitive data and conversations
• Proactive monitoring of VIP device health and early issue resolution to prevent productivity impact

Onsite Desktop & Endpoint Support

• Troubleshooting of Windows/macOS laptops/desktops mobile devices (iOS/Android) printers docking stations drivers and peripherals
• Management of device lifecycle: imaging/provisioning onboarding setups upgrades replacements and secure decommissioning
• Support of endpoint security tools disk encryption patching and compliance requirements

Collaboration & Meeting Room Support

• Provision of rapid-response support for meetings audio/video systems conferencing hardware and room technologies
• Support of meeting rooms displays microphones cameras wireless presentation systems and scheduling panels
• Execution of pre-meeting checks for high-visibility events and executive presentations

Identity Access & Core IT Services

• Resolution of issues related to user accounts MFA/SSO password resets certificates VPN Wi-Fi and email (Outlook/Exchange/M365)
• Provision of basic support for file services (OneDrive/SharePoint/network drives) and enterprise applications (as applicable)
• Adherence to ITSM processes for incident request problem and change management

Documentation & Process Improvement

• Documentation of incidents resolutions and known errors in ticketing systems and knowledge bases
• Identification of recurring VIP pain points and initiation of improvements (automation standardized builds optimized peripherals enhanced room reliability)
• Maintenance of inventory records for VIP assets and configurations in accordance with IT policy

Your Profile

• 37 years of hands-on onsite IT support experience with demonstrated executive/VIP support exposure
• Strong troubleshooting skills across hardware OS and collaboration stack
• Experience with ITSM tools
• Professional communication skillscalm concise and customer-first under pressure
• OS/Endpoint: Windows 10/11 macOS; imaging/provisioning (Autopilot/Intune Jamf)
• M365: Outlook Teams OneDrive SharePoint; Exchange basics
• Identity/Security:Azure AD/Entra ID basics MFA/SSO BitLocker/FileVault
• Networking basics: WiFi/VPN troubleshooting DNS concepts basic TCP/IP checks
• A/V & Rooms: Microsoft Teams Rooms / Zoom Rooms conferencing peripherals display & docking troubleshooting
• Discretion and integrity (handles confidential information appropriately)
• Executive-level communication: clear status updates expectation setting and time-aware follow-ups
• Strong ownership mindset: single point of contact behavior until resolution
• Ability to triage and prioritize effectively during competing demands
• Polished presence and professionalism in executive environments
• Fluent in German and English

About Us

MediaMarktSaturn Technology is working to make Europes number-one consumer electronics retailer the technology leader in its industry. To this end several hundred developers UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion foster equal opportunity and welcome you to be part of our team.

Additional Benefits

Job Infos

Location:Düsseldorf

MediaMarktSaturn Technology

Department:HQ - IT

Entrylevel:Professional Level

Type of Employement:Full Time

Working Hours:375

Persona:Job Requisition Tech Employee

Recruiter:Laura Schröder

Recruiter:Laura Schröder