CIB – Payments & E-Commerce Sales – Treasury Services Corporate Associate
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsible for supporting Payments & e-Commerce Sales Corporate team in Sao Paulo with client management business performance reporting and contract management as well as other related activities.
Job Responsibilities
- Timely and accurate confirmation of daily deposits made to retail bank by Corporate clients
- Daily monitoring and tracking of deposit transactions utilizing internal and external systems
- Resolve and remediate discrepancies customer inquiries and ad-hoc requests
- Timely and accurate exception handing and customer communication
- Participate in process improvement initiatives designed to improve workflow
- Apply and update standard operating procedures
- Achieving contract service level agreements and expectations with regard to timeliness accuracy and the overall quality of the results
- Support for sales team with strategic projects associated with management reports and presentations and business reviews
- Understanding the clients account structure cash flow and product usage
- Reviewing and analyzing data to identify key trends or risk issues and provide overall summary and actionable recommendations regarding volume fluctuations data variances etc
- Supporting product implementations/conversions working with internal and external clients
- Conducting pricing analysis and supporting the development of pricing strategy/recommendations
- Ensuring the maintenance of existing business through high level of customer satisfaction
Required Qualifications Capabilities and Skills
- Excellent verbal written and interpersonal communications skills
- Strong attention to detail
- Must be self-motivated and able to research analyze organize and prioritize work with guidance
- Experience with external customer initiating communication to internal/external stakeholders preferred
- Strong desire and aptitude to learn and question current processes
- Demonstrates the ability to understand Treasury Services products pricing philosophy and billing process and procedures
- Time management organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
- Proficient in Microsoft Office (PowerPoint Excel and Word) and strong analytical and quantitative skill
- Ability to mobilize internal networks and resources
- Fluent in English
Required Experience:
IC
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
