UC Building Operations Manager University Center

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Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

The University Center at the University of Wisconsin-Whitewater seeks a UC Building & Operations Manager (Customer Service Manager DS015).

Position Summary:

The Operations & Events Manager oversees customer and guest services of the University Center (UC) Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew) teams that support the daily operations of the UC including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals and objectives.

Job Responsibilities:

Manages the daily operations for the University Center UC Mall area Esker & Drumlin dining hall complexes and additional event spaces campus wide. Requires prioritization of multiple requests as well as knowledge of campus policies facilities room set ups audio-visual and catering.

Directs and audits customer/guest services that support daily operations and ensures customer service objectives are met:

• Hire and supervise and evaluate Audio/Video Assistants (8-10) and Building Operations Assistants (10-12)

  • Train student staff and UC professional staff on the programming and operation of event management technologies related audio lighting Audio/Video (A/V) and presentation systems and software

• Conduct weekly staff meetings and trainings for Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew)

• Assist with events sponsored by the UC and help to facilitate fall spring and summer trainings for student employees

• Participate and facilitate ongoing A/V and lighting technology professional development

Implement operational procedures methods and policies to achieve established goals meet policy and building code compliance requirements and ensure outstanding customer service:

• Assist with UC facility general quality control (spot check setups signage cleanliness postings and other items as needed)

• Assist in providing event advising with campus stakeholders (as required)

• Assists with movable equipment inventory

• Responsible for ongoing emergency response training and communication with UC staff as well as ensuring safe working and event conditions.

• Assist with event support when reservation volume indicates additional staffing or expertise is needed

Develops schedules implements and evaluates operational procedures and work plans to align with strategic direction for the UC Building Operations units:

• Serves as the resident steward for UC Drumlin and Esker A/V systems

• Manages the operation and maintenance of sound lighting audio visual (A/V) and other technical presentation systems

• Be proficient and manages ongoing trainings for 25 Live room scheduling system and serve as emergency backup to the Operations & Events Manager as needed

• Duties include lifting A/V and lighting equipment working at heights working on aerial lifts and driving university vehicles

Participates as a member of the University Center Staff

• Facilitate weekly Building Use staff and other meetings as assigned

• Serve on committees and events as assigned ie: UC Building Use UC Staff UC Programming SOAR Preview Days Warhawk Welcome etc.

Additional Responsibilities:

• Assists the University Center Assistant Director of Operations with implementation and monitoring of related annual budgets in line with goals and objectives.

• Responsible for generating invoices and collecting revenue for room rentals and guest services

• Monitors the unit operating budget and approves expenditures for reservations

• Serves as the primary backup to the Assistant Director of Operations.

• Completes other duties as assigned

• This position may require the responsibility to work nights and weekends as directed.

Supervision Received:

General supervision is received from the Assistant Director of Operations of the James R. Connor University Center.

Supervision Exercised:

Direct Supervision is exercised over student staff of Audio/Video Assistants (8-10) and Building Operations Assistants (10-12)

This description attempts to indicate the kinds and of responsibilities given this position and shall not be construed as defining all specific duties and responsibilities of this position. It is not intended to limit or modify the right of supervisors to assign direct and control the work of their employees. Statements of employee duties are not intended to exclude other duties not mentioned that are of similar kind or level of responsibility.

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this please contact Human Resources. UW-Whitewater is not an e-verify employer therefore STEM extensions are not options for work authorization

Key Job Responsibilities:

• Provides operational and strategic guidance to all unit staff

• Implements operational procedures methods and policies to achieve established goals meet compliance requirements and ensure effective service

• Identifies develops and facilitates staff training opportunities

• Develops and schedules unit operational work plans

• May create and monitor the unit operating budget and approve expenditures

• Directs and audits customer services and/or retail program operations to ensure customer service objectives are met

Department:

The University Center

Compensation:

Well-qualified candidates can expect a starting salary within the range of $50000 - $55000 commensurate with the candidates education related experience and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW Systems comprehensive benefit package review the UW SystemEmployee Benefits Brochure.

Required Qualifications:

• Bachelors degree in Business Hospitality Management Operations Communications Arts Management Safety Studies Audio Engineering or related field. OR 4 years of professional audio Audio/Video (A/V) system and lighting installation maintenance and operation experience

• Experience and technical knowledge of operation and maintenance of audio lighting and A/V technologies

• A Drivers License from Wisconsin or a neighboring state; or the ability to obtain one upon the start of employment

Preferred Qualifications:

• Experience in advising and implementing purposeful safe events

• Experience in a higher education work environment

• Experience supervising student employees

• Training/teaching experience

• Experience working with multicultural and first-generation those with varying socio-economic backgrounds and/or underrepresented populations

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

• Experience with 25Live or other event management software applications

• Knowledge/awareness of Universal Design principles and best practices

Knowledge Skills and Abilities:

• Ability to interact respectfully with people from diverse socioeconomic cultural and ethnic backgrounds.

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.

How to Apply:

Only complete application packages will be considered.This includes online submission of the following documents:

• Cover Letter

• Resume

• Name and contact information for threeprofessionalreferences

Contact Information:

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem please contact us at or.

For questions regarding this position please contact:

Joellen Shelton

To Ensure Consideration:

Applications received by December 30th 2025are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1300 faculty and staff are devoted to the success of the universitys 11500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs online and in person from associate to doctoral levels. Recognized nationally for affordability inclusion and career development UWW serves approximately one-third first-generation students and boasts strength in many areas especially business and education. The campus and community embrace the Warhawk Family spirit supporting the universitys arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities a priority mission since the 1970s.

UW-Whitewaters campuses are located centrally near Milwaukee Madison and Chicago offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville a town of 60000 located on the Rock River and known as Wisconsins Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ().

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept response to a public records request the University will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19 University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at .

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.