Quality Assurance Specialist with German and English
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly motivated Senior Associate - Quality Assurance to join our this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.
Your main tasks:
- Monitor transactions to identify quality opportunities and drive continual performance improvements.
- Provide feedback to team members client and leadership.
- Be up to date with all processes and changes and share best practices with the team.
- Do root cause analyzes of verbatim and customers surveys.
- Participate in client and internal calibrations.
- Perform trainings for new hires refreshers upskilling provide coaching and feedback sessions lead workshops and huddles.
- Join pilots working groups round tables with clients and vendors.
- Be ready and open to share your ideas and feedback directly.
Qualifications :
Our requirements:
- Fluency in German and English
- Be enthusiastic and eager to learn.
- Enjoy working in a dynamic environment and be flexible to change.
- Experience with MS Office and/or PowerPoint.
- Possess analytical thinking and be keen on working with data.
- Have at least 6 months of tenure in the company with no disciplinary violations.
- QA support expertise is an advantage.
Additional Information :
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Perfomrance Based Bonus
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
