ServiceNow Technical Lead

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

As a ServiceNow Technical Lead / Architect youll lead the overall design and development of multiple ServiceNow applications across several projects. Youll provide technical guidance and serve as an escalation point for the ServiceNow development team members. Youll support customers and end-users to define their requirements based on the latest ServiceNow architecture to ensure the success of the project. Your design will set the standard for future development so youll craft an architecture that smoothly works with existing infrastructure without compromising security.

• Develop configure and enhance ServiceNow applications ensuring alignment with business objectives and best practices.

• Stay current with ServiceNow products features and industry trends to drive innovation.

• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

• Perform unit system and integration testing.

• Debug and fix technical problems.

• Support the development of detailed technical documentation.

• Provide demonstrations of developed applications to product owners and end users.

• Participate in platform upgrade activities including regression testing and reconfiguration.

• Ensure the security scalability and maintainability of ServiceNow solutions.

What You Will Need:

• U.S. Citizen is Required

• A Bachelors Degree is required

• A minimum of NINE (9) years of experience may be used in lieu of a degree

• A Minimum of FIVE (5 ) years of experience with ServiceNow development including process automation (orchestration) client scripts UI actions scheduled jobs business rules data imports custom apps and web services integration (SOAP REST)

• Must be able to OBTAIN and MAINTAIN a Federal or DoD SECRET security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.

• Strong domain expertise in at least two ServiceNow platform applications: HR Service Management IT Operations Management (ITOM) Strategic Portfolio Management (SPM) Enterprise Asset Management Customer Service Management (CSM) CSM - Financial Service Operations (FSO) Integrations and Automation Engine.

• Implementation experience and expertise in ServiceNow Configuration Management Database (CMDB) Common Services Data Model (CSDM) App Engine GenAI and Agentic AI.

• Designing and implementing IT and non-IT related process workflows procedures and technical standards. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design

• Experience implementing systems using the Agile/Scrum methodology

• Certified Systems Administrator (CSA) Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM SPM HRSD ITOM) required

What Would Be Nice To Have:

• -Agile SAFe or Certified Scrum Master (CSM) or ITIL v4 certifications are preferred

• Bachelors degree in engineering/Science

• Experience with Web development including X-HTML CSS3 SQL XML jQuery or Angular and one or more of the following back-end technologies: JavaScript Java or ColdFusion integrations in ServiceNow

• Candidates with an ACTIVE SECRET or higher-level clearance are preferred.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.