Front Office Supervisor The Bankers Alley Hotel, Tapestry Collection by Hilton

Where Boutique Style Meets Music City CharmLead the Front Office Experience.

Lead with Warmth. Deliver with Style. Inspire with Nashville Spirit.

At Canopy by Hilton Bankers Alley hospitality isnt just a serviceits a vibe. Our boutique art-forward property sits in the heart of downtown Nashville welcoming guests who want a local authentic and elevated experience. As a Front Office Supervisor youll set the tone for that experience from the moment guests walk through our doors.

Were looking for an energetic leader who loves people embraces Nashvilles creative culture and knows how to inspire a team to deliver exceptional personalized service. If youre ready to blend operational excellence with genuine southern charm this role is the perfect stage.

What we are looking for:

• A natural leader with strong communication and people skills

• Passionate about hospitalityand excited to show off Nashville to travelers

• Organized proactive and confident in handling fast-paced operations

• Someone who thrives in boutique environments where personality matters

• Experienced in hotel or guest-facing leadership roles (Hilton experience a plus!)

• Comfortable using hotel systems solving problems and coaching a team

If this describes the type of environment you thrive in and live up to a challenge then apply today!

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule assign daily work lead pre-shift meetings inform and train team members
• Monitor observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans