Commercial Opperation Senior Specialist

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Communicate with other functions including APAC and Global team for system improvement and trouble shooting.
All the operational tasks related to sales activities are job scope and thus responsible tasks change constantly.

Responsibilities

Perform system operations using CRM and local EC systems (e.g. SFDC)

System Master file maintenance (e.g. Customer master Sales assign master product master price master)

Apply Organizational change in timely manner (e.g. new user new authorization structure approval process etc.)

Provide user training to new users and existing users when needed

Inquiry handling from sales customers and patients as needed

Develop sales related reports to support business analysis

System enhancement for better data management and quality

Handle system-related issues and coordinate with the IT team to resolve them

Improve existing business processes

Analyze improvement area of existing operational process

Develop improvement plan and work with the team to execute the plan under supervision

Support sales execution and related activities

Respond to sales inquiries channel inquiries to the right person and/or consult with the appropriate internal or external person.

Facilitate IT-related communication between sales representatives and customers (e.g. coordination with IT teams)

Monitor compliance for sales representatives and customers related to sales activities

Support the internal audit processes for related sales systems

Participate in cross functional projects as a user representative

IT projects (CRM system improvement etc.)

New product launch projects

Publish sales related reports which is to be automated

Ad-hoc reports

One time data consolidation (for base data for analysis)

Examples) Sales incentive payout Sample lens Consignment

CooperVisions management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.
Travel: Occasional domestic and oversea travel (5%)

Qualifications

Understanding of the business operations and related Systems

Understanding of sales operations (e.g. order management shipping process)

Understanding of CRM (e.g. SFDC) and ERP

Understanding of other related IT systems (e.g. EC system for subscription service)

Understanding of IT governance security and compliance

Understanding of the market

Understanding of or interest in the Contact Lens market and consumer trends

Understanding of or interest in the CooperVision products as well as competitors

Language Skills

Business-level English

Able to communicate effectively with APAC and Global teams via text and teleconference

Core Competencies

Strong communication skills with various stakeholders including APAC/Global teams

Strong mindset in continuous improvement of business process

Business process analysis skills

Data analysis skills (a plus)

Presentation skills (a plus)

People management skills (a plus)

Work Environment:

Prolonged sitting in front of a computer

Occasional domestic and oversea travel (Monthly or quarterly domestic travel/ Oversea travel once a year)

Experience:

5 years of work experience with ERP/CRM systems

IT system operations or administration experience is strongly preferred

5 years of sales operation experience

Sales experience is plus

Business process improvement experience is plus

Education:

Bachelors degree or equivalent

Required Experience:

Senior IC

DescriptionCommunicate with other functions including APAC and Global team for system improvement and trouble shooting.All the operational tasks related to sales activities are job scope and thus responsible tasks change constantly.Responsibilities Perform system operations using CRM and local EC sy...