Help Desk Technician
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Job Location:
Alexandria, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Respond to queries either in person or over the phone.
- Diagnose and resolve technical issues.
- Install configure and maintain computer systems and peripherals.
- Monitor and maintain IT infrastructure.
- Document all help desk interactions and resolutions.
- Escalate unresolved issues to the appropriate IT personnel.
Essential Qualifications:
- Minimum of 1-2 years of experience in a help desk or technical support role.
- Degree in Computer Science or related field.
- Strong knowledge of computer systems and IT components.
- Excellent communication skills and customer-oriented approach.
- Ability to prioritize and manage multiple tasks simultaneously.
Desired Experience:
- Experience in data analytics enterprise information management or digital transformation is a plus.
Salary & Benefits:
The salary for this position ranges from $30000 to $40000 annually. Benefits include health insurance retirement plans paid time off and professional development opportunities.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
