Field Technician

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Field Technician

Location: Little Rock AR

Work Arrangement: Onsite

What Youll Do

End-User Support:Support for desktops laptops and mobile devices (Windows iOS Android) across multiple field offices.

System Maintenance:Use a device management system to organize and distribute updates effectively and maintain device compliance.

Security Operations:Work with the endpoint security team to monitor user accounts and secure the environment.

Secure Data Handling:Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

Identity Management:Manage user group and computer accounts within a centralized directory service.

Training & Compliance:Assist with security awareness training and phishing simulations.

Ticketing & Documentation:Manage support requests and document system configurations using an online ticketing and documentation portal.

Field Assistance:Serve as the eyes and ears in the field providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3 years of experiencein each of the following:

Field technician support

Desktop and laptop troubleshooting

Mobile device support

Network administration and support

Software installation and maintenance

Peripheral device configuration

Help desk/telephone support

Exceptional customer service skillswith a commitment to user satisfaction

Strong communication abilitiesfor technical and non-technical audiences

Preferred Qualifications

CompTIA A Network or similar IT certifications

Experience with macOS support

Google Workspace administration experience

Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems

Microsoft 365 and Office Suite

Active Directory administration

iOS and Android mobile device management

Basic networking (TCP/IP DNS DHCP)

Antivirus and security software

Remote support tools

Job Title: Field TechnicianLocation: Little Rock ARWork Arrangement: OnsiteWhat Youll Do End-User Support:Support for desktops laptops and mobile devices (Windows iOS Android) across multiple field offices. System Maintenance:Use a device management system to organize and distribute updates effectiv...