HR Manager

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users we are building a digital financial ecosystem that empowers individuals and businesses through accessible easy-to-use and rewarding financial services.

Operating in Nigeria Ghana Tanzania Bangladesh Pakistan and Philippines PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times Africas Fastest Growing Companies 2025 list.

Position Overview

PalmPay is seeking an experienced and business-driven HR Manager to support our Philippines operations. This role will play a critical leadership function in talent acquisition compensation & benefits and performance management while partnering closely with business leaders to build scalable people systems in a fast-growing fintech environment.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment across technical business operations and support functions.

• Develop targeted hiring strategies to support rapid business expansion in the Philippines.

• Manage recruitment vendors job portals and employer branding initiatives.

• Ensure high-quality hiring optimized time-to-fill and strong candidate experience.

2. Compensation Benefits & Performance Management

• Design and manage competitive compensation and benefits frameworks aligned with local market benchmarks.

• Lead annual salary reviews incentive schemes and performance-based bonus structures.

• Drive performance management cycles including goal setting mid-year and annual reviews.

• Partner with leadership to align rewards with performance and business outcomes.

3. HR Operations & Policy Management

• Oversee end-to-end HR operations including onboarding employee lifecycle management and documentation.

• Develop and update HR policies and SOPs in compliance with Philippine labor laws and PalmPay standards.

• Maintain accurate HR data reports and dashboards for management review.

4. Business Partnering & Leadership Support

• Act as a trusted HR Business Partner to department heads and senior leadership.

• Advise on organization design manpower planning and people strategy.

• Support change management and organizational development initiatives.

5. Employee Relations & Compliance

• Manage employee relations matters disciplinary actions and grievance handling.

• Ensure compliance with local labor laws statutory requirements and internal policies.

• Coordinate with external advisors consultants or authorities when required.

Required Qualifications & Experience

Education

• Bachelors degree in Human Resources Business Administration Management or a related field.

• Masters degree or professional HR certification is an advantage.

Experience

• 712 years of progressive HR experience with 35 years in an HR Manager or Senior HR leadership role.

• Strong hands-on experience in recruitment including high-volume and specialized hiring.

• Proven expertise in compensation & benefits design and performance management systems.

• Experience working in fintech technology financial services or fast-growing multinational companies is highly preferred.

Skills & Competencies

• Solid knowledge of Philippine labor laws and HR best practices.

• Strong stakeholder management and business partnering capabilities.

• Excellent analytical problem-solving and decision-making skills.

• High level of professionalism integrity and confidentiality.

• Fluent in English with strong written and verbal communication skills.

Compensation & Benefits

• Competitive salary

• Statutory and company benefits

• Career growth opportunities in a global fintech organization

• Exposure to regional and international HR initiatives