IT Help Desk Support Specialist Dallas, Texas 12426
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Seeking a detail-oriented and customer-focused IT Help Desk Support Specialist with Japanese-English bilingual proficiency. This role provides technical assistance to end-users ensuring smooth IT operations across hardware software and network systems. The ideal candidate will combine strong problem-solving skills with cultural and linguistic fluency to support both Japanese and English-speaking teams.
Key Responsibilities
Technical Support
Respond to IT help desk inquiries via phone email and ticketing system.
Troubleshoot hardware software and network issues for end-users.
Escalate complex problems to higher-level support when necessary.
Bilingual Communication
Provide clear and professional support in both Japanese and English.
Translate technical information and documentation between languages.
Facilitate communication between global teams and Japanese stakeholders.
System & Application Support
Assist with installation configuration and updates of company systems.
Support Microsoft Office collaboration tools and enterprise applications.
Maintain user accounts permissions and access rights.
Documentation & Reporting
Record incidents resolutions and updates in the ticketing system.
Create bilingual user guides and FAQs for common IT issues.
Provide feedback to improve IT processes and user experience.
Qualifications
Education & Experience
Associates or Bachelors degree in IT Computer Science or related field preferred.
13 years of IT support or help desk experience.
Skills & Competencies
Native or fluent proficiency in Japanese and English (spoken and written).
Strong troubleshooting skills for hardware software and network issues.
Familiarity with Windows macOS and mobile device support.
Experience with ticketing systems (e.g. ServiceNow Zendesk Jira).
Excellent interpersonal and customer service skills.
Preferred
Knowledge of Active Directory Office 365 and VPN technologies.
Prior experience supporting international teams.
IT certifications (CompTIA A Microsoft Cisco) a plus.
Key Responsibilities
Technical Support
Respond to IT help desk inquiries via phone email and ticketing system.
Troubleshoot hardware software and network issues for end-users.
Escalate complex problems to higher-level support when necessary.
Bilingual Communication
Provide clear and professional support in both Japanese and English.
Translate technical information and documentation between languages.
Facilitate communication between global teams and Japanese stakeholders.
System & Application Support
Assist with installation configuration and updates of company systems.
Support Microsoft Office collaboration tools and enterprise applications.
Maintain user accounts permissions and access rights.
Documentation & Reporting
Record incidents resolutions and updates in the ticketing system.
Create bilingual user guides and FAQs for common IT issues.
Provide feedback to improve IT processes and user experience.
Qualifications
Education & Experience
Associates or Bachelors degree in IT Computer Science or related field preferred.
13 years of IT support or help desk experience.
Skills & Competencies
Native or fluent proficiency in Japanese and English (spoken and written).
Strong troubleshooting skills for hardware software and network issues.
Familiarity with Windows macOS and mobile device support.
Experience with ticketing systems (e.g. ServiceNow Zendesk Jira).
Excellent interpersonal and customer service skills.
Preferred
Knowledge of Active Directory Office 365 and VPN technologies.
Prior experience supporting international teams.
IT certifications (CompTIA A Microsoft Cisco) a plus.
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
