Production Operations Manager (On-Site)

The Manager of Production Operations reports to the Director of Operations and is responsible for all aspects of printing in a production operations environment. The role oversees Operations Supervisors across multiple shifts ensuring productivity quality client and associate satisfaction. The Manger of Production of Operations plays a critical role in translating strategic vision into day-to-day execution driving operational excellence and fostering a culture that puts clients and associates at the forefront.

Key Responsibilities

• Develop and implement strategies to enhance PEQ (Productivity Efficiency and Quality)

• Manage departmental expenses (commodities labor discretionary spending etc.)

• Create of and adhere to capacity plans that support client commitments to meet or exceed client SLAs (Service Level Agreements)

• Establish communicate and revise of department and individual KPIs

• Demonstrate technical expertise in print equipment relevant technologies and client product mix to maximize machine utilization and uptime

• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback

• Communicate and continually reinforce Broadridges Values Vision and Quality Policy along with our unyielding commitment to the Service Profit Chain

Qualifications

• Associate or bachelors degree (Business Management or a related field) preferred or equivalent experience

• 3-5 years of management experience in a high-paced environment with 1-2 years of relevant print/mail production or manufacturing experience

• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events including weekend and holidays

• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure fast-changing environment

• Proven track record of operational excellence: implementing and meeting KPIs improving workflows and building/developing high-performing teams

• Excellent oral and written communication skills: effectively communicating with vendors staff and management at all levels

• Solid organizational skills: effectively managing multiple priorities simultaneously working under tight deadlines and pressure.

• Working knowledge of Microsoft Office specifically Excel including knowledge of pivot tables advanced formulas file linking charts/graphs etc.

Mid Shift Manager: Monday - Friday 12:00 PM - 8:00 PM with some flexibility required during training and peak times.

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