Senior Manager, Field Operations – Commercial Systems Operations

The Senior Manager Field Operations is responsible for the functional architecture optimization and daily operations of the Veeva Commercial stack (CRM & Network). Serving as the primary System SME and Business Analyst this hands-on role translates commercial strategies into technical solutions ensuring the field force has the data and tools required to execute effectively. 

Key Responsibilities:

Veeva Ecosystem Ownership (CRM & Network) 

• System Administration: Serve as the primary owner for Veeva CRM and Veeva Network. Manage configuration data stewardship and the integration between these platforms. 

• MDM & Data Integrity: Oversee the Data Change Request (DCR) process within Veeva Network to ensure field teams have accurate customer data. Serve as the primary liaison to the Enterprise Data team (Informatica MDM owners) to resolve data discrepancies and ensure seamless integration. 

• Territory & Roster Management: Manage the operational execution of territory alignments. Responsible for bulk data loading of territory assignments (ATL) roster changes and target lists directly into Veeva CRM. 

• Operational Health: Maintain system integrity through regular audits of user access security profiles and data segmentation. 

Business Analysis & Solution Delivery 

• Requirements Gathering: Partner with Sales Leadership Marketing and Medical to document business requirements for new field strategies. 

• Solution Design: Translate business needs into technical user stories and functional specifications. Identify opportunities to reduce clicks and improve field efficiency. 

• Release Management: Prioritize and implement system enhancements. Lead the end-to-end release cycle including sandbox configuration UAT coordination and production deployment. 

• Launch Readiness: Lead the technical workstream for new product launches ensuring call plans targeting and content are configured and validated prior to Day  

Field Enablement & User Support 

• Adoption & Training: Create and maintain training materials job aids and release notes to drive system adoption. 

• Tier 2/3 Support: Serve as the escalation point for complex technical issues that cannot be resolved by the help desk troubleshooting data visibility or sync errors. 

• Digital Asset Management: Ensure the availability and proper functional deployment of digital assets (CLM Approved Email) within the CRM. 

Qualifications :

• Bachelors degree in business Analytics Marketing Data Science or other related fields required. 

• 5 years of experience in the pharmaceutical or life sciences industry 

• Proven experience as a Veeva CRM Administrator or similar role. 

• Strong understanding of CRM configuration workflows integrations and digital asset management. 

• Ability to manage multiple tasks and prioritize effectively. 

• Experience supporting new product launches through CRM readiness. 

• Strong analytical troubleshooting and communication skills.

Additional Information :

Compensation and Total Rewards at Sobi

At Sobi we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits such as:

• A competitive 401(k) match to support your financial future.
• Tuition and wellness reimbursements to invest in your personal and professional growth.
• A comprehensive medical dental and vision package to prioritize your health and well-being.
• Additional recognition awards to celebrate your achievements.

The base salary range for this role is $133000-$180000. Each individual offer will be determined based on several factors including your experience qualifications and location. Additionally this role is eligible for both short-term and long-term bonuses as outlined in the plan details.

All Sobi employees need to demonstrate behaviors in line with Sobis core values: Care Ambition Urgency Ownership and Partnership. Are you ready to be on the Sobi team Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us

We are a global company with over 1900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins and a Board with a stellar track record were ready to take on the worlds diseases ailments and adversity. Our people believe they have the power to make a positive impact in others lives because thats exactly what we do here. If youre seeking a career that taps into your talents in a way that makes the world a better healthier place we just may have a job for you.

We know our employees are our most valuable asset and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.

Sobi Culture

At Sobi we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one but we know we cant change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients partners and stakeholders across the entire value chain. Together we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity protected veterans and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status or protected groups by the laws or regulations in the locations where we operate.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to   

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Remote Work :

No

Employment Type :

Full-time