Employer Support Administrator

Darlington - UK

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Capita Pensions Solutions is seeking an Employer Support Administrator/Advisor to join our home-based team on a permanent basis. This role primarily involves contact centre duties with some administrative tasks. If youre a confident individual with commercial awareness who enjoys engaging with clients over the phone this position could be a great fit for you!

This is a remote based opportunity with our offices based in Darlington. Please note there is the potential for a small amount travel to the office no more than once a quarter.

Job title:

Employer Support Administrator

Job Description:

Salary: 24043.50 per annum
Working hours: Monday to Friday with shift patterns between the core hours of 8.30am and 6pm 37.5 hours per week

What youll be doing:

Handling a large influx of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
Demonstrating strategic knowledge of the clients that require support understanding their business objectives and providing appropriate solutions whilst displaying a genuine interest in their business.
Being responsible for supporting effective onboarding delivery and enable efficiencies and improvements.
Working closely with the Projects team to ensure supportive collaboration between teams.
Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPIs.
Training & aligning yourself with the team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
Updating CRM accurately & supporting with any MI requirements.

What we are looking for (ALL ESSENTIAL):

Proven experience in a customer service environment handling both inbound and outbound calls with a high volume of over 50 calls per day.
Strong customer focus & a great telephone manner.
Successful track record in building relationships with key stakeholders & clients.
Proven experience in administration with the ability to develop and execute project related tasks.
Excellent verbal and written skills.
A self-motivated and enthusiastic candidate with the ability to work towards tight deadlines and KPIs with minor supervision.
Minimum GCSE grade C or equivalent in Maths & English
Proficient in Microsoft Office applications with good Excel skills for data handling and analysis.

About Capita Pensions Solutions

At Capita Pension Solutions (CPS) we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value todays employees.

Whats in it for you:

23 days holiday (rising to 27) with the opportunity to buy extra leave.
company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
the opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or call and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds

Location:

Darlington - Lingfield Point - Unit 11b

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Unclear Seniority

Job title:

Employer Support Administrator

Job Description:

Salary: 24043.50 per annum
Working hours: Monday to Friday with shift patterns between the core hours of 8.30am and 6pm 37.5 hours per week

What youll be doing:

Handling a large influx of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
Demonstrating strategic knowledge of the clients that require support understanding their business objectives and providing appropriate solutions whilst displaying a genuine interest in their business.
Being responsible for supporting effective onboarding delivery and enable efficiencies and improvements.
Working closely with the Projects team to ensure supportive collaboration between teams.
Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPIs.
Training & aligning yourself with the team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
Updating CRM accurately & supporting with any MI requirements.

What we are looking for (ALL ESSENTIAL):

Proven experience in a customer service environment handling both inbound and outbound calls with a high volume of over 50 calls per day.
Strong customer focus & a great telephone manner.
Successful track record in building relationships with key stakeholders & clients.
Proven experience in administration with the ability to develop and execute project related tasks.
Excellent verbal and written skills.
A self-motivated and enthusiastic candidate with the ability to work towards tight deadlines and KPIs with minor supervision.
Minimum GCSE grade C or equivalent in Maths & English
Proficient in Microsoft Office applications with good Excel skills for data handling and analysis.

About Capita Pensions Solutions

Whats in it for you:

23 days holiday (rising to 27) with the opportunity to buy extra leave.
company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
the opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds

Location:

Darlington - Lingfield Point - Unit 11b

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Unclear Seniority

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

Apply Now

About Company

Capita

We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.

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